- A comprehensive review of ACORD's certificates of insurance forms, along with answers to commonly asked questions. 4 pages

- Walks you through the importance of office layout in customer service and common areas that should be considered in how your agency is set up. 4 pages

- Overviews the benefits of financial planners and what to look for in choosing one to work with. 2 pages

- Outlines the proper use of the ACORD 35 and 36 forms when a producer and insured dissolve their business relationship. 3 pages

- A four-part series that discusses the journey from a small business into a larger organization. 9 pages

- A comprehensive review of the difference between these two types of corporation formations to assist you in making this important choice. 3 pages

- Discusses the importance of implementing an agency business plan as a tool to help agencies achieve success. 3 pages

- This resource kit outlines how agency owners can thrive as a CEO, sales manager and producer by spending 80 percent of their time on jobs that are going to bring the most return to the agency. 3 pages

- This resource kit discusses how cloud computing can simplify IT demands for agents allowing more time to focus more on business growth. 4 pages

- Discusses four key ways to grow your agency by winning new customers, inspiring customer loyalty, increasing agency revenues and improving your agency processes. 4 pages

- Offers guidance on how your agency can instill professionalism within the agency when written procedures are followed by all agency staff. 4 pages

- Meeting planning tips offered on who needs to be involved, when a meeting is truly needed, importance of an agenda and how to increase staff participation. 2 pages

- Helpful tips to keep agency principals in control of the issues that arise in everyday agency life. 2 pages

- Overviews five steps to effectively manage employees, build on their strengths and improve weaknesses for the benefit of the agency. 3 pages

- This resource kit discusses how to plan for the sudden incapacity or death of a key employee. 2 pages

- This resource document gives you helpful tips on how to prioritize and manage your time effectively. 2 pages

- This resource kit discusses ways to transform your agency and create a health employer/employee dynamic to help move your agency in the right direction. 3 pages

- Offers tips on how to take extended time away from the office that will help you to enjoy your vacation without the stress of what's happening at the office. 2 pages

- Explains ways to increase motivation within the workplace and the importance of it being everyone's job within the agency to keep themselves motivated. 2 pages

- Answering and acting on these important questions can help you enhance your agency's overall performance. 4 pages

- Provides a number of court cases to help illustrate the complexity of the agent's/broker's responsibility to ensure their insureds understand their policy coverages when there is a language barrier. 4 pages

- Disorganization creates inefficiency. To help increase agency efficiency, this resource kit covers the four essential questions regarding agency business information. 3 pages

- An in-depth look at the steps an agency can take in a client bankruptcy situation along with a glossary of commonly used terms. 3 pages

- An educational effort by PIA National that speaks to critical aspects affecting the ownership, content and control of the independent agency's book of business. 6 pages

- This resource kit offers suggestions on how to avoid the pitfalls of employing family members. 2 pages.

- Discusses a strategic opportunity for agency owners that helps generate future estate tax savings. 3 pages

- An overview of the succession planning process, which includes a perpetuation planning checklist for agency owners. 5 pages

- Family businesses can gain insight into the importance of perpetuation planning and the consequences of neglecting to plan ahead. 4 pages

- A resource to help plan for your exit plan and properly plan for your agency's perpeutation. 11 pages

- 10 fool-proof rules to follow for a well-run family business. 2 pages

- Provides helpful steps to consider when determining if an internal agency perpetuation plan is right for your agency. 4 pages

- A discussion on why agencies should have a perpetuation plan including some important steps to consider when creating such a plan. 2 pages

- Outlines questions you should ask yourself if you are looking to acquire another agency. 2 pages

- Offers common items that should definitely be included in the development of a buy/sell agreement. 3 pages

- Addresses questions a potential agency buyer would want to answer to be sure they are financially able to make the purchase. 2 pages

- Addresses cultural shock issues that may affect employees and the agency in general when two agencies make the decision to merge. 4 pages

- Overviews specific details you should consider when looking to sell an agency and how to make the transition more efficiently. 3 pages

- Offers insight into items you should consider when opening an insurance agency and helpful resources to get you on the right path. 3 pages

- In-depth discussion of arbitration clauses and their importance in today's agency purchase and sales agreements. 2 pages

- A comprehensive kit on the laws and regulations regarding agency terminations and items of importance to agencies to ensure its utmost protection including notice requirements and applicable run-off periods. 5 pages

- Explanation of current business valuation theory and practices to give agency owners an advantage when planning for various business dealings. 3 pages

- The first in a series explaining agency worth and different valuation approaches. 2 pages

- Second in a series giving you a more in-depth overview of asset-based, market-based and income-based approaches to valuation. 3 pages

- Third in a series offering you a review of the basic steps used to value an agency using the income approach and more specifically the direct capitalization of earnings method. 2 pages

- Fourth in a series covering agency valuation and determining the cost of capital. 3 pages

- Fifth in a series that applies the direct capitalization method to a hypothetical agency for easy understanding. 6 pages

- Last in a series discussing the determination of tangible net-worth value and the final conclusion of fair market value. 5 pages

- A discussion of the percentage-times-revenue valuation approach and how, many times, it is not the appropriate way to value an agency. 3 pages

- This resource kit discusses different types of values that can play a role when determining your agency’s value. 3 pages

- PIA's legal staff provides insight into the antitrust laws, and a discussion of what PIA can and can't do in certain situations. 3 pages

- Tips you can use to get the information you need from PIA. 2 pages

- A comprehensive overview of the online tool kits available to associaton members. 2 pages

- Brochure that overviews PIA's Circle of Consultants program and how you can access a consultant for your particular agency needs. 2 pages

- A brochure outlining the valuable services available through PIA's member-exclusive Industry Resource Center. 2 pages

- Describes the various benefits of being a member of PIANH. 2 pages

- PIA logos available to members when creating print or web-based publications. 1 page

- Information on several different vehicles with their recent injury, collision and theft losses along with the most common vehicles stolen. 19 pages

- Coverage needs of a business auto policyholder requiring protection for personal exposure of principals or employees and then that of personal auto insureds with a business exposure. 3 pages

- Contains information that assists in determining whether a piece of equipment is more appropriately covered under the commercial auto or commercial general liability policy. 4 pages

- This NHTSA booklet, published February 2011, provides a chart comparison of the differences in insurance costs for passenger vehicles. 18 pages

- Provides information outlining auto insurance writers' obligations by law regarding aftermarket parts, coercion, steering and claims settlement. 4 pages

- A list of the names and addresses of accepted guide and methodology vendors approved by the New Hampshire Insurance Department for use by insurers in determining motor vehicle total loss claims based on its fair market value. 3 pages

- This resource kit discusses the issue of rising personal automobile insurance premiums and what is being done to try to curb the increases. 2 pages

- Overviews the common safety items to consider when looking to purchase a vehicle. 5 pages

- An in-depth discussion of stated-amount coverage and agreed-amount coverage and how they impact personal and commercial auto policies. 3 pages

- A comprehensive summary of the latest AUGIE technology survey and notable results. 31 pages

- A comprehensive resource that helps producers understand key workflow and technology issues surrounding multiple-company comparative rating for those who are looking to boost agency profitability and customer service. 93 pages

- Outlines the importance of commercial-lines download and how agencies can implement this type of program. 31 pages

- Explanation of the differences between manual and real-time inquiry and transaction processing. 10 pages

- This guide is designed to provide step-by-step tools to help get each person in an agency or brokerage involved in marketing, sales and growth. 18 pages

- A comprehensive look at how the implementation of real-time transactions in an insurance agency can improve efficiency and ultimately the bottom line. 11 pages

- Common mistakes agency owners make when going online to market their products and services, and how to avoid them. 2 pages

- This resource kit talks about different ways producers can utilize tablet devices to interact with clients and prospective clients. 3 pages

- This resource kit addresses the considerations that should be made when establishing a website. 3 pages

- Provides sample verbage for disclosures and disclaimers that may be included on an insurance producer's website. 2 pages

- Discusses how customer relationship management technology can help agencies improve profitability, reduce costs and increase sales, by targeting the right customers with the right products. 3 pages

- Discusses the need to have a plan in place that your staff can follow for handling incoming/outgoing email from the agency. 2 pages

- This kit addresses the reasons it may be advantageous to choose electronic filing for your agency. 2 pages

- Everything you need to know about Facebook and how to put it to use for you to create greater visability and increased revenues for your agency. 5 pages

- This resource kit offers stratgies agents can use when deciding which agency management system is the right fit for their agency. 3 pages

- This resource kit will help you create a strategy and agency policies for bringing social media into your agency. 4 pages

- A reference guide offering different marketing techniques that can be used with LinkedIn to reach your current and potential customers. 2 pages

- A summary of what quick response codes are, their history, how they are used and how to take advantage of this new technology. 5 pages

- Comprehensive discussion of imaging and how it can increase productivity through many facets of the agency. 2 pages

- Reviews the steps you can take to increase your visibility on the Internet. 3 pages

- PIA's E&O counsels offer useful information for the insurance agent or broker seeking some measure of safety in the untested Internet insurance sales market area. 3 pages

- Create your own “secret sauce," for successful search engine optimization. This resource kit will give you some simple strategies to formulate your agency’s search engine optimization plan. 3 pages

- Discussion of how document imaging can be used to its fullest potential in easing agency workloads, improving client service and assisting with marketing efforts. 3 pages

- A discussion on the benefits Real Time can bring to your agency. 2 pages

- This resource kit contains information for producers on how to use mobile devices to boost sales and connect with prospects or clients. 3 pages

- This report focuses on a workflow designed to incorporate third-party reports into the rating process and recommendations for the next steps to take. 12 pages

- This document shows how some PIA members are utilizing today’s social media outlets to market their businesses. 6 pages

- An ACORD-User Group Information Exchange (AUGIE) guide to assist agency principals, agency staff and insurers to work together toward common goals increasing efficiency and technology workflows. 21 pages

- An overview of the things you should consider before purchasing an agency management system so you can choose the best fit for your agency. 3 pages

- This document is the first in a series of talks with PIA technology consultant Steve Anderson. It deals with how to create a successful agency website and how to install and use WordPress as your website content management system. 2 pages

- The document discusses all the different aspects of search engines and how they can be put to use for your agency. 3 pages

- A discussion of laws and best practices relating to advertising surplus-lines insurance specifically with the use of social media. 3 pages

- Tips on how to set up a social media policy for your agency and things you should consider. 3 pages

- This resource kit discusses the importance of agencies using today’s technology in order to compete with tech-savvy agencies. 3 pages

- A comprehensive list of technology-related terms and their applicable definitions. 15 pages

- This kit discusses the many new technologies available to agents to help them compete for business. 5 pages

- Provides an overview of the Electronic Signatures Act which gives electronic contracts the same legal status as written agreements. 4 pages

- Discussion of the demand for mobile-based services in the insurance industry. 2 pages

- Offers a review of the technology-related functions that make beginning a new agency easier than ever. 2 page

- A review of technology-related tools, such as Zillow, that assist in agency workflow efficiency.

- Discussion of a CD-based tool that assists agencies in offering a "sales" business card on a CD disk to prospective insureds and existing clients. 3 pages

- Discusses the option of using Craigslist as a way to find and hire young professionals into the agency setting. 2 pages

- This resource kit offers proper pre-planning tips for getting into the social-media marketplace to protect your agency. 2 pages

- Illustrates how to take advantage of video technology as a communications tool for clients, prospects and staff. 3 pages

- A sample client letter for when an agency decides they no longer want to send or call policyholders reminding them of policy cancellations, when it has previously been a practice of the agency to do so. 1 page

- Discussion of cancellation and nonrenewal provisions for personal and commercial lines policies. 6 pages

- A comprehensive comparison of the CG 20 33 07 04 and CG 20 10 07 04 ISO commercial general liability forms as they relate to blanket additional insurance status. 2 pages

- Comprehensive discussion of the legalities, policy terms, E&O concerns and cancellation issues with certificates of insurance. 4 pages

- A New Hampshire Insurance Department bulletin outlining the changes regarding issuance of insurance certificates. 2 pages

- This resource kit discusses regulations surrounding the use of certificates of insurance. 3 pages

- An in-depth discussion of requests to add general contractors as additional insureds and an explanation of what certificates were meant and not meant to do. 2 pages

- A comprehensive white paper on potential claims in the aftermath of Superstorm Sandy. 6 pages

- Explanation of commercial auto endorsements dealing with worldwide coverage for rental cars, limited Mexico coverage and employee-hired autos. 4 pages

- Outlines several different exposures involved in insuring corporate vehicles and how to best cover each situation. 4 pages

- Overview of ISO's 1995 CGL filing that establishes an unequivocal contractual provision for payment of defense costs of an indemnitee, while designating such expenses for an active defense as "supplementary payments," under appropriate jurisdictions. 3 pages

- Addresses issues that arise when requesting an additional insured be added to a commercial general liability policy. 3 pages

- A comprehensive discussion of claims-made and occurrence policies including an explanation of retro dates. 4 pages

- A comprehensive review of contractual lease coverage afforded in commercial general liability policies including a sample waiver of subrogation. 5 pages

- Overview of the importance of discontinued products and completed operations coverage and how it impacted one insurance agent personally. 3 pages

- A review of the Harbor v. Omni case and what exposures a contractor may have and how to properly handle those under commercial general liability forms. 3 pages

- A discussion on the cross liability situations that may arise on a commercial general liability policy. 3 pages

- Outlines the numerous revisions made by Insurance Services Office Inc. in the 2004 Commercial General Liability multistate forms and endorsements filing and provides a brief synopsis of the more substantive changes and includes an at-a-glance chart. 4 pages

- Discussion of ISO's 1998 CGL filing highlighting tenants legal liability, personal and advertising injury and the pollution exclusion. 4 pages

- This resource kit discusses some of the ISO General Liability program changes to take effect on April 1, 2013. 3 pages

- In response to legal developments, such as the Montrose case in California, ISO revised its commercial policies in 1999 to preclude claims for known losses. 4 pages

- Includes major elements of ISO's 1995 commercial property program including vacancy provisions, business interruption, builders' risk, collapse, ordinance and law as well as other miscellaneous enhancements. 3 pages

- This resource kit outlines the latest 2010 edition of the ISO BOP Program and the new endorsements included in the program. 5 pages

- A discussion of business interruption forms and endorsements indemnifying for the consequential or indirect loss associated with physical damage to the insured's property. 4 pages

- A comprehensive update on several revised commercial property coverage forms, causes-of-loss forms and an overview of newly added endorsements. 3 pages

- Outlines major changes in the ISO 2000 commercial property program including flood coverage, increased cost of construction, vacancy, property in transit, business-income coverage and much more. 6 pages

- A "how to" to ensure that your commercial clients (deli, baker, florist, etc.) receive the necessary coverage for goods spoilage. 4 pages

- This resource kits goes over the changes going into effect in 2013 with ISO’s new 2011 Commercial Property Program. 3 pages

- Discussion of New Hampshire's rebating requirements and how it is one of the easiest and most common ways for an insurance producer to break the law without realizing it. 2 pages

- This resource kit provides some insight and perspective on what agencies and carriers should be able to expect from one another. 3 pages

- This resource kit discusses some classic strategies for success for your agency. 3 pages

- A guide for agencies to prepare for a possible company appointment including a discussion of business, marketing and perpetuation plans. 19 pages

- Brochure on PIA's Agency/Company Appointment and Appointment Access Programs that assist members, carriers, MGA andGAs in finding each other for possible appointments. 2 pages

- Gives you the information you need to create and maintain a healthy relationship with the carrier with which you do business. 3 pages

- Action items agents and brokers should consider in notifying clients of a potential company insolvency. 1 page

- Review of carrier ratings and how they could impact your agency's business. 2 pages

- PIA's E&O counsel offers input on the responsibilities an agent and broker has to their insureds in the event of a company insolvency. 2 pages

- Provides a copy of the New Hampshire Insurance Guaranty Association Act outlining the mechanism for the payment of covered claims under certain insurance policies for the insolvency of an insurer. 6 pages

- Sample verbage agents may personalize to notify clients that a carrier has had their A.M. Best rating lowered. 1 page

- Outlines the company insolvency issue and in particular an insurance producer's duty of care in such situations. 4 pages

- Consumer flier on the importance of having a household inventory in case of a claim. 1 page

- A consumer flier outlining the exposures and need for a personal umbrella policy. 1 page

- A question-and-answer consumer piece that answers the most commonly asked questions about renters insurance and exposures of a tenant. 1 page

- Consumer-oriented flier that answers questions clients may ask about insurance coverage for items while they are vacationing. 1 page

- Answers to commonly asked questions on holiday gifts and their insurance implications. 1 page

- A consumer flier with commonly asked questions on worker safety and OSHA inspections. 2 pages

- A consumer flier developed to alert consumers about cell phone use. 2 pages

- Consumer-oriented flier that answers some of the commonly asked questions about certificates of insurance. 2 pages

- Easy-to-understand consumer flier that addresses steps an insured can take in their home to reduce the chance of a theft. 1 page

- Sample survey you can send to clients, copied on your agency letterhead, to allow them to rate your office service, policy information and claims-handling abilities. 1 page

- A consumer flier outlining the exposures that a business faces when it comes to cyber security risks. 2 pages

- A consumer flier answers some of the common questions regarding insurance exposures while boating and the applicable safety laws. 1 page

- Consumer flier that offers safety tips for trick-or-treaters. 1 page

- A small business-oriented flier that brings out the exposure businesses face with regard to earthquake exposures that is easily copied onto your agency letterhead. 1 page

- A consumer flier that addresses earthquake coverage options and applicable waiting periods. 1 page

- Safety issues consumers want to be aware of during the summer season. 1 page

- A consumer piece that answers commonly asked questions about flood insurance. 1 page

- An easy-to-understand consumer piece on coverages applicable when pipes freeze or other ice and snow damage occurs. 1 page

- A flier that outlines the insurance considerations of parents who have children going to college. 1 page

- A consumer flier explaining the small employer tax credit for small business owners. 1 page

- Answers to questions a high-rise resident might have to ensure their proper evacuation from a burning building. 1 page

- Question-and-answer consumer flier that addresses questions your homeowner insureds might ask. 1 page

- An easy-to-understand explanation of how insurance rates are determined for automobile insurance. 1 page

- Offers tips for steps you can take to protect yourself from auto theft. 1 page

- Tips for consumers on how they can save on their auto insurance rates. 1 page

- A consumer piece easily copied onto your agency letterhead outlining how to protect yourself from identity theft. 2 pages

- A consumer flier addressing the insurance issues that can arise when a couple decides to separate or divorce. 2 pages

- An easy-to-understand, consumer-oriented piece that addresses the coverage exposures when someone decides to open an in-home business. 1 page

- A consumer piece that deals with woodburning stoves and other holiday season safety issues. 1 page

- Answers commonly asked questions regarding how to properly insure stamp collections, fine arts and jewelry. 1 page

- An easy-to-understand consumer piece that outlines the different types of life insurance policies and how premiums are determined. 1 page

- A question-and-answer piece discussing business interruption insurance and how it applies during a catastrophe. 2 pages

- Overviews safety issues for swimming and boating activities in a question-and-answer format. 1 page

- A consumer-oriented flier addressing post-catastrophe questions your clients may ask. 2 pages

- A consumer-oriented flier designed to answer commonly asked questions after a homeowner suffers a property loss. 2 pages

- An explanation of replacement cost coverage to allow consumers to make an informed decision when purchasing homeowners coverage. 1 page

- A helpful consumer flier explaining hydraulic fracturing and coverage under a homeowners policy. 1 page

- A question-and-answer piece that outlines the warning signs of drunk drivers, information on hosting a party and how to protect yourself from drunk drivers. 1 page

- A consumer flier that answers some of the commonly asked questions about New Hampshire surplus-line policies.

- A question-and-answer piece that answers commonly asked questions including what is a credit score, what's a good score to get, how long the information is kept and more. 2 pages

- A consumer flier on what you should do if you have been involved in an accident and the appropriate information you should get to ensure a smooth claims process. 1 page

- A comprehensive consumer flier explaining some of the tax-implication of disaster-related losses. 2 pages

- Commonly asked questions on what EPLI covers, why it has become an issue and previous jury awards are answered in an easy-to-understand consumer flier. 1 page

- Answers to commonly asked questions consumers ask when deciding to volunteer for a nonprofit organization. 1 page

- Tips all drivers can use when dealing with winter weather and impaired driving conditions. 1 page

- A consumer flier answering commonly asked questions regarding how to protect your property from storm damage and what damages are covered under homeowners policies. 1 page

- A consumer flier on the insurance exposures of teen drivers answering parent's commonly asked questions. 1 page

- New Hampshire Insurance Department complaint form and filing procedures. 4 pages

- Overviews important issues insurance producers should be aware of when "accepting" online agency-insurer agreements. 3 pages

- PIA's E&O counsel discusses covenants-not-to-compete and legal exposures for agency management. 2 pages

- A checklist of items brokers should be aware of and at a minimum be included in any brokerage contract they work with. 1 page

- This document outlines a number a situations whereby a contract may not be enforceable, even if it's in writing. 2 pages

- A PIA National report covering agency agreements and their important aspects including ownership of business, commissions, termination and contingency agreements. 36 pages

- An overview of the considerations that should be made before signing a company agreement. 4 pages

- Tips on things producers should look for when reviewing company/agency agreements such as agent's authority, indemnification, compensation, termination and warranties. 3 pages

- PIANH's legal staff has drafted a sample brokerage agreement which outlines the broker's authorities, licensing, payment of premiums, termination, hold harmless and more. 4 pages

- Offers tips on things that should be considered when developing a separation agreement, including sample verbiage. 3 pages

- This illustration of restrictive employment covenants helps clarify what a noncompete agreement must contain in order to be upheld by the courts. 3 pages

- Comprehensive review of agency/company agreements and in particular, ownership rights. 2 pages

- A comprehensive checklist to assist you with discussing flood coverages with your customers. 2 pages

- A form that allows producers to run down the various homeowners exposures and make notes when reviewing coverage with the insureds. It also allows a spot for insureds to initial if they choose not to select a particular coverage. 5 pages

- A comprehensive checklist to assist insurance professionals in determining property valuation. 3 pages

- A sample checklist for commercial lines that you can use when reviewing exposures with your commercial-lines clients. 2 pages

- A form that allows producers to run down the various personal auto exposures and make notes when reviewing coverage with insureds. It also allows a spot for insureds to initial if they choose not to select a particular coverage. 2 pages

- This resource kit discusses the importance of helping your clients understand what is covered under their insurance policies, and how coverage checklists can be helpful in determining your customer’s needs. 2 pages

- A comprehensive checklist for insurance professionals to use to help determine who is an insured. 3 pages

- A comprehensive checklist to assist insurance professionals when reviewing workers' compensation policies with their clients. 2 pages

- This resource kit unshackles the crime policy by examining some of the employee theft coverage variations that are available through several endorsements. 5 pages

- Makes a simple distinction between the eight insuring agreements of the Commercial Crime Coverage Form in terms of the crimes covered, types of property covered and locations where property is covered. 4 pages

- Summarizes the Insurance Services Office Inc.'s 48 changes to the BP 00 03 coverage form, 32 changes to multistate endorsements and 11 new multistate endorsements. 3 pages

- Offers a basic knowledge of surety fundamentals that will assist agents in serving their clients. 3 pages

- Discusses the questions an insurance practitioner should ask to obtain a complete analysis of coverage. 4 pages

- Discusses the coverage issues presented by bailments and how to properly handle. 3 pages

- Outlines the legal theories that create exposures to financial loss. 3 pages

- It is always important to be able to advise your clients correctly. This document discusses the distinction between “blanket” and “automatic” additional insureds, a common E&O exposure. 1 page

- This resource kit discusses what cyber liability is, how it can affect your business and what exposures you may have. 3 pages

- This document discusses the risks and exposures surrounding green-technology and the coverage exposures. 2 pages

- For a claim to be paid the claimant must be an insured under the policy and the insured must have an insurable interest, as this resource kit will explain. 3 pages

- A listing of insurance policy comparison firms who can assist you in comparing policies for your clients. 1 page

- Discusses contractual obligations and provides prudent procedures that will assist agents dealing with policy issues that arise when insureds become separated or divorced. 3 pages

- This Insurance Information Institute guide discusses the specific coverages business owners should consider when determining their coverage needs. 80 pages

- Reviews items that should be considered when discussing directors and officers liability exposures with your clients who volunteer for nonprofit boards of directors. 2 pages

- Addresses what to consider when converting a service risk from the garage policy. 3 pages

- Outline of ISO's underground storage tank program that offers a self-contained policy and discussion of its features. 2 pages

- This resource kit gives you a refresher course on the basics of some key coverages your clients may want to consider. 2 pages

- Depicts relationships that can form the basis of joint ownership and illustrates when to use the ISO Joint Ownership Coverage endorsement to provide appropriate insurance coverage. 2 pages

- In-depth analysis of living trusts; how they would affect homeowners and personal auto coverage as well as probate procedures. 5 pages

- While many manufacturers have a continuous production schedule and relatively stable inventory levels, you should advise them of potential loss to the mark-up value of finished stock, as this kit will discuss. 4 pages

- A refresher on watercraft insurance and how to determine the best avenue for coverage for the wide range of watercraft available. 3 pages

- A discussion of what a reservation of rights letter means with regard to coverage, including tips on producer involvement. 3 pages

- A sample letter to assist insurance professionals in bringing awareness of the ordinance and law coverages to their insureds. 2 pages

- A sample checklist that you can use when reviewing life insurance exposures with your clients. 2 pages

- Provides an explanation (with examples) of subrogation and how it applies to specific types of policies. 4 pages

- For the insurance novice or the more experienced practitioner who has not quite been able to conquer the coinsurance concept. 4 pages

- A discussion of how seasonal and yearly fluctuations in production can impact business income coverage and the appropriate measures to take to make the most effective use of premium. 5 pages

- Explains how auto and homeowners policies are affected when the policyholder dies. 3 pages

- A discussion of claim denials on the late notice of claim; if and when an occurrence is reported to the carrier and what implications there are for all parties concerned. 4 pages

- A comprehensive definition of policy territories when it states the United States of America, its territories or possessions. 4 pages

- A summary of the Volunteer Protection Act of 1997, a federal law, which limits the liability concerns for volunteers of nonprofit organizations. 2 pages

- An illustration of the "landscape" of the New York, New Jersey, Connecticut and New Hampshire dog-bite laws, including specific approaches taken. 3 pages

- A consumer piece offered by the National Association of Insurance Commissioners that answers common questions about credit scoring. 1 page

- Discussion of rules regarding the conditions that are required to be met before insurers can use insurance scores for underwriting or rating for personal-lines policies. 3 pages

- A discussion of prescreened insurance offers by insurance carriers and an explanation of their legalities, as well as other commonly asked questions about them. 2 pages

- Extensive discussion on credit reports, agent responsibilities and privacy issues with insurance scoring. 9 pages

- This resource kit discusses how to successfully acclimate a new CSR into your agency. 1 page

- Provides insight on what to do to keep from alienating customers and losing accounts during times of major agency transitions. 2 pages

- Summary of the six common nonstandard pools to place coverage when a standard market is not an option. 2 pages

- This resource kit discusses certain rules of etiquette when using the telephone as a first point of contact with potential clients. 3 pages

- This resource kit discusses some popular methods in today’s tough economy to retain good customers. 3 pages

- Ideas to help successfully motivate CSRs and improve the climate of their working environment. 3 pages

- Shows producers the importance of their essential roles in assisting clients when insurance claims arise to minimize the risk of future disputes and to facilitate negotiations between policyholders and insurers. 3 pages

- Offers information on customer service centers and how using them could be beneficial to your agency. 2 pages

- Discusses key goals for customer service staff to become proficient in marketing high-value personal-lines markets. 2 pages

- Become adept at handling difficult customer situations by using the tips and tools provided in this resource kit. 4 pages

- Attack the challenge of your customers' time contraints by making the time spent more productive for you both, using the three strategies discussed in this resource kit. 3 pages

- Provides some basic strategies to use when speaking with unhappy, irate customers. 2 pages

- Knowing your clients is necessary so you can present them with a solution that probably would provide some element of coverage, as this kit will explain. 2 pages

- Provides helpful tips on ways to keep your clients coming back. 3 pages

- A five-step process that will allow you to reveal needs and create value regarding the products and services you offer. 3 pages

- Teaches how important personal relationships are to creating successful businesses. 2 pages

- Simple steps you can take to improve telephone customer service skills. 1 page

- A great reference to assist your service staff in making customer service their No. 1 priority, handling difficult callers and how to apply the SOFTEN approach to their customer dealings. 3 pages

- Offers suggestions on ways CSRs and other agency staff can combat the false assumptions many insurance consumers have about independent insurance agents. 3 pages

- This resource kit gives an agent’s perspective on the pros and cons of using customer service centers. 3 pages

- Covers seven tips that will increase the effectiveness of your agency call center to provide the utmost in customer service. 2 pages

- Contact information for firms that provide continuing education and license renewal tracking services. 1 page

- A listing of New Hampshire Insurance Department pre-licensing courses. 2 pages

- Highlights three professional designation/certificate programs available through PIA. 1 page

- Schedule of upcoming educational courses available through PIANH including online and classroom programs. 8 pages

- Discusses an often overlooked solution to what seems to be the most universal problem in the industry, how to find good insurance producers. 2 pages

- A guide through common pitfalls of the interview process which could leave your company exposed to a claim for employment discrimination. 3 pages

- This kit provides strategies for effectively recruiting, motivating and retaining committed employees. 3 pages

- Tips and techniques for effective resume pre-screening and interviewing that will help to determine if the candidate is right for your organization. 4 pages

- A listing of nationwide firms that offer personality and aptitude testing for the purpose of assisting in the hiring process. 2 pages

- This helpful resource kit discusses things to look for when hiring a new producer for your agency. 4 pages

- This resource kit covers some of the important mistakes made during the hiring process and how to better prepare yourself beforehand to ensure employee compatibility within the agency. 3 pages

- This kit offers tools to assist you in hiring and retaining talented employees. It also includes special worksheets for developing assessments, employee goals and strategic actions plans, self evaluations and so much more. 14 pages

- This resource kit provides you with ten critical questions to ask when checking references of potential employees. 2 pages

- This resource kit touches on some changes that could lead your agency to a more streamlined, productive and successful year. 2 pages

- Outlines ideas for creating a smooth orientation and transition plan for new employees. 3 pages

- Discusses the need to train existing employees on the importance of becoming more specialized in their product offerings. 5 pages

- Details why fine tuning your CSRs during tough economic times can be a strong asset to your agency. 2 pages

- Addresses and provides suggestions for improving customer service representatives' training. 3 pages

- Discusses the legal implication created by the employer-employee relationship when dealing with the screening, interviewing and hiring process; workplace harassment; and requests for leaves of absence and accommodations. 4 pages

- Provides tips to help employers deal with employee discipline, to attempt to address and correct performance and conduct concerns. 3 pages

- A comprehensive comparison of the latest compensation studies outlining producer and CSR compensation levels. 10 pages

- This discussion is based on "The CSR Profile" survey results and shows the differences in workload responsibilities. 4 pages

- Offers input on effective ways to monitor producers, their production and ultimately compensation. 3 pages

- Provides helpful factors to consider when evaluating producers' performance as well as survey results from the Producer Profile, published by the National Alliance Research Academy. 3 pages

- Overviews a comprehensive calculation process on how to estimate how much in assests an agency has for compensation of sales staff. 4 pages

- Offers benchmark results of the Academy's Growth and Performance Standards study to assist owners and managers in determining the proper range of salaries and/or bonuses for their employees. 5 pages

- A discussion of CSR commission, production and compensation standards to determine adequate staffing needs based on results from a national study of independent agencies. 4 pages

- This resource kit discusses developing an equitable plan to properly compensate agency owners for the specific roles they play. 2 pages

- Overview of a popular arrangement agencies are using to offer their producers a deferred commission plan to allow them to share in the fruits of their work. 2 pages

- Discusses the misleading assumptions that are made when comparing producers' salaries by size of agency and why the more important measure would be based on percentage. 3 pages

- This resource kit offers E&O tips you can implement within your agency to help you avoid an E&O claim. 5 pages

- Archive of past issues of PIA's errors and omissions newsletter. 2 pages

- A review of the lessons learned from previous catastrophes to assist agents in their E&O exposures. 3 pages

- PIA's E&O counsels outline the importance of an effective claims handling procedure and offer a few suggestions to avoid a potential claim. 2 pages

- An informative piece put out by The National Underwriter Co., discussing professional liability insurance for agents and brokers. 9 pages

- Secondary courteous cancellation notices or calls are common practices, but what happens when an agency wants to eliminate the extra workload? PIA's E&O experts outline the ramifications. 2 pages

- A discussion of a common and recurring source of errors and omissions claims dealing with agents' and brokers' issuance of certificates of insurance. 3 pages

- A discussion on how the various rules of evidence are applied to errors & omissions claims when the evidence is electronically generated. 3 pages

- Discusses the best way to handle the communication concerns that arise when dealing with clients who do not speak English. 2 pages

- A discussion defining when an E&O claim is considered reportable and includes a few helpful E&O claims-handling tips. 2 pages

- Offers handy tips when dealing with an E&O claim situation. 2 pages

- Analysts have found several common procedure discrepancies when conducting agency reviews and share their findings. 5 pages

- Lists a few basic account types found in most books of business, where errors and omissions concerns should be anticipated. 2 pages

- This resource kit discusses a New York Court of Appeals decision that could have an impact upon claims against insurance agents and brokers. 4 pages

- Using two distinct approaches, these internal auditing procedure tips will help agencies identify their specific areas of E&O concern. 2 pages

- Offers four simple steps that will not only decrease E&O exposures but help to increase agency profits. 2 pages

- This resource kit discusses how a good insurance proposal can help your clients gain a clear understanding of coverages and how they work and also be a key tool in the defense of your agency. 2 pages

- The kit discusses what the responsibilities of Joint Insurance Funds and possible E&O exposures associated with them. 3 pages

- The resource kit discusses recent cases and strategies surrounding issues with cancellations and conflicts that arise for agents and brokers. 4 pages

- Brochure explaining PIA's E&O assistance available through the PIA Industry Resource Center from industry E&O expert Robert Sullivan, Esq. 2 pages

- This resource kit discusses some initiatives that can enhance your staff’s knowledge and reduce your E&O exposure. 2 pages

- Concerns and recommendations that agencies face when trying to meet the increased demands of customers. 7 pages

- A discussion, using case law, regarding the extent of obligation owed to an insured by agents and brokers when advising on insurance coverages. 3 pages

- This document discusses the importance of mirroring coverage when moving a policy to a different carrier and discussing the differences with your policyholders. 2 pages

- A signature on a commercial application by the insured, or their representative, is crucial to reaching the goal of keeping producers from becoming enmeshed in claims disputes, as this kit will discuss. 2 pages

- The top 10 ways an agency is sure to get hit with an errors and omissions claim. 2 pages

- This resource kit discusses various scenarios that lead up to litigation and some strategies to assist agents to be in a better position to defend any claims that may arise against the agency. 3 pages

- This resource kit explores the concept of using an ESOP to create a tax shield on debt principal payments. 3 pages

- The Tax Reform Act of 1984 included a provision that allows the seller of capital stock sold to an ESOP to defer taxation on the resulting capital gain. 3 pages

- Overviews the law that allows S corporations to sponsor ESOPs while still maintaining their pass-through tax treatment for federal income tax purposes. 3 pages

- This resource kit looks at how you can accumulate cash in the ESOP trust account to prepare for the purchase of a retiring shareholder's stock. 3 pages

- Discusses the advantages of a leveraged ESOP compared to more traditional perpetuation financing plans. 4 pages

- This resource kit discusses some issues to keep in mind when placing business in the E&S market. 2 pages

- Guidance from the New Hampshire Insurance Department relating to surplus lines placements. 3 pages

- Offers tips on what to look for when placing business through a wholesalder.

- Outlines some of the common expectations of both parties and how both parties can be successful in the relationship. 3 pages

- This comprehensive kit will give you a better understanding of the excess- and surplus-line market, what they are and how they work. 2 pages

- A "how to" guide on flood insurance that includes helpful information on how to get started selling it, information on the National Flood Insurance Program, handy reference numbers and more. 24 pages

- Some of the common, and not so common, questions raised about the National Flood Insurance Program. 3 pages

- Discusses the problems providing coverage for water damage that can arise even when combining a homeowners policy and a flood insurance policy. 3 pages

- An overview of the NFIP Community Rating System and how independent agents can play an active role in getting their communities to participate. 2 pages

- The resource kit provides an overview to help you educate your customers about the importance of flood insurance and how to better prepare you’re agency to handle a disaster. 2 pages

- A discussion on how every client is at risk for being flooded and how limited coverage can be obtained principally through the National Flood Insurance Program. 2 pages

- The resource kit explains the coverage difference between a homeowners policy and a flood policy. 3 pages

- Discusses insurance fraud, what your agency can and must do, along with the progress being made in the industry today. 3 pages

- An in-depth guide that outlines the steps to help consumers make an informed decision when purchasing Medicare Supplemental Insurance. 64 pages

- A comprehensive booklet explaining an individual's rights under the Consolidated Omnibus Budget Reconciliation Act for continuing health benefits. 19 pages

- A comprehensive overview of employers' obligations under the federal Family Medical Leave Act. 2 pages

- A discussion of what a health savings account is, who is eligible and the advantage of having a health savings account. 3 pages

- A comprehensive question-and-answer piece that answers some of the commonly asked questions about insurance exchanges. 2 pages

- An analysis by PIA National on the Supreme Court's healthcare decision. 8 pages

- This resource kit discusses reasons for boomers to consider life settlements for retirement options vs. life insurance policies. 2 pages

- This resource Kit discussed the major provisions of the law and how it will affect you, your family and those you insure. 2 pages

- An in-depth discussion of the requirements of the Consolidated Omnibus Budget Reconciliation Act of 1985 and its employer requirements. 3 pages

- Overview of ISO 1994 homeowners filing which covers ordinance and law, pollutants, loss of use, earthquake, power failure and much more. 5 pages

- Discussion of the HO-6 policy designed for condominium unit owners and what coverages are allotted. 3 pages

- Detailed discussion of coverage under the homeowners policy for the property of others and what may be considered property in the homeowners' possession. 3 pages

- This resource kit explains all the revisions to the 2011 ISO Homeowners Program. 5 pages

- An in-depth discussion of the exposures your clients can face when having contractors work on their home. 3 pages

- A quick reference of each of the Insurance Services Office Inc. homeowners forms and the perils covered. 2 pages

- Offers some important coverage-related issues the elderly and their families should be aware of. 2 pages

- A comprehensive discussion of an insured premises under an ISO homeowners policy and applicable liability coverages. 2 pages

- A helpful tool kit providing a brief description of the most common standard ISO 2000 homeowners endorsements. 10 pages

- A helpful tool kit providing a brief description of the most common standard ISO 2011 homeowners endorsements. 10 pages

- This kit offers an extensive look at the ISO Homeowners 2000 program and how it differs from previous versions. 15 pages

- Summarizes the laws that protect mortgagees from mortgagors requiring them to insure their real property for more than the replacement cost. 5 pages

- A consumer-oriented premium comparison guide for homeowners broken down by ZIP code using four different specific scenarios. 20 pages

- A comprehensive question-and-answer piece that addresses how NYPIUA is responding to Superstorm Sandy-related risks. 3 pages

- Addresses the issue of property owners who get financially entwined by association membership. 3 pages

- An overview of the ordinance or law coverage and what it means to you and your insureds. 4 pages

- A comprehensive discussion of the exposures a homeowner might have when their sump pump fails. 2 pages

- Explains ISO's Home Business Insurance Coverage program designed for the home-based entrepreneur and their unique coverage needs. 3 pages

- Overviews the exposures and appropriate coverages for homeowners when having businesses within the home. 8 pages

- A quick tips list if your homeowners clients are considering hiring an outside contractor to do repairs on their home. 2 pages

- Comparison of the ISO Homeowners 2 form with the ISO Homeowners 3 form and exposures that might not be covered under the "named" perils policy vs. the "open" perils policy. 3 pages

- This resource kit discusses the many approaches for securing a property limit. 2 pages

- Sample agency procedure manual that can be used as a starting point to individualize one for your particular agency's needs. 31 pages

- This resource kit offers a brief overview and general description of the provisions of the FLSA relevant to agency owners and managers. 3 pages

- This guide is intended to help agencies identify their workflow needs and also gives tips on how to prepare for, write and implement new workflows. 4 pages

- Employment litigation is steadily on the rise. This kit discusses what should be addressed in an employee handbook and how it can aid in the employer's defense. 2 pages

- The resource kit discusses protections afforded to employees in uniform under the Uniformed Services Employment and Re-employment Rights Act. 2 pages

- Chart on employment-related laws and when they would apply by the number of employees you have. 1 page

- This resource kit discusses some important qualities you should look for when hiring a new CSR for your agency. 2 pages

- This resource kit discussions agency obligations in regards to proper employment practices. 2 pages.

- This resource kit talks about what you can do to recruit and retain a new brand of top insurance professionals. 3 pages

- This resource kit focuses on leaves of absence requirements under the FMLA and the ADA laws. 4 pages

- A boilerplate employment application that you can use to develop your own agency-specific version. 2 pages

- A brief summary of H.R. 1—The American Recovery and Reinvestment Act that was signed into law on Feb. 17, 2009. 7 pages

- A discussion of the requirements of the Americans with Disabilities Act and it's impact on employers. 3 pages

- Offers a brief description of the seven classic styles of behavior and provides tips to help manage your vulnerability to each. 3 pages

- This informative guide was developed by the U.S. Department of Labor to help answer questions on employment laws and make the regulations easier to understand. 116 pages

- This resource kit discusses potential pitfalls you should consider before deciding to check an applicant’s social-network profile. 3 pages

- Provides agencies with insight on what constitutes workplace harassment, how it can be prevented and how to respond to incidents that arise in the workplace. 3 pages

- An outline of the coverage provided by ISO's Identity Fraud Expense Coverage endorsement. 1 page

- An independent agent's perspective of co-op advertising and how it can play a part in your agency marketing efforts. 3 pages

- Gives suggestions for CSRs to take back personal lines. 2 pages

- A comprehensive comparison between independent agents, exclusive agents, direct-sales companies and banks highlighting the services they provide. 1 page

- A step-by-step guide to making the most out of your marketing dollars with co-op advertisement. 2 pages

- A series of ads that PIA members can use in their local newspapers to enhance the professional image of independent insurance agents. 30 pages

- A helpful discussion with a few ideas on how to get serious and aggressive about selling personal-lines insurance to beat the competition. 2 pages

- This document discusses the aspects of finding the “right fit”, not necessarily the lowest price for your clients’ policies. 2 pages

- An overview of the reasons behind the development of the PIA National "Local Agents Serving Main Street America" Branding Campaign. 2 pages

- A comprehensive question-and-answer piece that outlines the anticipating market for 2012. 3 pages

- This National Underwriter article provides tips for online buyers and also recommends, after receiving an online quote, buyers contact an independent agent to make sure all necessary information is obtained for proper coverage and possibly save buyers money. 4 pages

- A listing of firms that offer fire restoration and cleaning services after a loss. 6 pages

- Provides an overview of what captive insurance companies are, why they were established and how they work. 2 pages

- Liability for loss can be passed on to the shipper or purchaser depending on how the goods are shipped and how the sales contract reads. 4 pages

- A discussion of ISO's 1999 Personal Inland Marine Program filing with emphasis on agreed value. 3 pages

- Outlined in this resource kit are the Insurance Services Offices Inc. Personal Inland Marine Program rules and a review of the coverage forms. 6 pages

- Packet of information on lead paint hazard required notification, commonly asked questions and answers on lead issues and a consumer brochure for your use. 29 pages

- Overview of the hot topics discussed with federal legislators during PIA National's Federal Legislative Summit. 2 pages

- A brief overview of who is affected by these rules and what precautions must be taken to comply. 2 pages

- Provides specific advice about individual legal, business or other questions relating to do-not-call rules. 13 pages

- A comprehensive summary of the federal do-not-fax law so you can act in accordance with this rule. 3 pages

- Comprehensive review of life-settlement arrangements and how they can affect your insureds. 9 pages

- A review of different states rules with regard to online marketing or advertising. 2 pages

- A comprehensive review of the hurricane deductible rules for Connecticut, New Hampshire, New Jersey, New York and other neighboring states. 2 pages

- An in-depth look at the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 and how it affects the insurance industry when using email solicitation. 6 pages

- A recap of issues addressed in the recent legislative session and of particular interest to PIANH members. 2 pages

- Outlines requirements in different states with regard to notifying the state insurance department when a producer is involved in an administrative action. 2 pages

- A question-and-answer resource explaining the protection afforded by the Federal Deposit Insurance Corp. for premium accounts. 2 pages

- A comprehensive question-and-answer resource that addresses some of the commonly asked questions about the federal Red Flag Rules. 2 pages

- This resource kit answers some of the most commonly asked questions about a producer's requirement to comply with the Red Flag Rules. 2 pages

- Sample fax consent form for agencies to use in getting their clients' permission to fax to comply with the do-not-fax rule effective July 1, 2005. 1 page

- This document discusses the effects this law could have on you and the customers you serve. 8 pages

- This resource kit gives you the background and a firm understanding of state anti-rebating laws and how to apply them in a business context. 3 pages

- Discusses what is considered to be unfair claims settlement practices by insurers according to Insurance Law. 1 page

- Discusses the Insurance Law that defines trade practices in the insurance business which constitute unfair methods of competition or unfair acts or practices. 5 pages

- This resource kit outlines the requirements of the Violent Crime Control and Law Enforcement Act of 1994, and discusses the issue of agent background checks as well as information on carriers requesting Social Security numbers. 5 pages

- A NAIC standard list of activities which do not require a license, provided by the New Hampshire Insurance Department. 1 page

- This resource kit discusses the different types of business entities and how to go about getting them licensed in Connecticut, New Hampshire, New Jersey and New York. 9 pages

- A side-by-side comparison of the insurance producer licenses during the transition to birth-date licensing for Connecticut, New Hampshire, New Jersey and New York. 5 pages

- A state-by-state review of the multistate licensing rules when it comes to policies with only part of a risk in another state and what that state may require in the way of producer licensing. 5 pages

- Contact information for firms that provide licensing services in multiple states. 2 pages

- A comprehensive discussion of the New Hampshire producer licensing rules. 2 pages

- A comprehensive look at the National Insurance Producer Registry and related information. 3 pages

- This resource kit discusses some requirements producers should be aware of when registering a business entity in another state. 3 pages

- Brochure explaining PIA's MarketBase™ Program, an exclusive members-only benefit, that assists with finding markets for the occasional hard-to-place risk. 2 pages

- Explanation of how the Insurance Services Office Inc. endorsements impact mold coverage in the various lines of insurance. 4 pages

- Overviews the most commonly made mistakes that waste important marketing dollars and how to avoid them in the future. 3 pages

- Depicts a financial-planning technique, in four steps, that can help determine what it will take to achieve the financial objectives of growing and preserving your agency. 4 pages

- This resource kit discusses simple strategies you can use to build your customer base without spending a lot of money. 4 pages

- Provides a copy of New Hampshire Insurance Law Part 1303 outlining fiduciary obligations of agents and brokers. 4 pages

- A resource list of premium-finance companies that cover Connecticut, New Hampshire, New Jersey and New York. 6 pages

- Ideas to help reduce or eliminate wasting time and money that currently exists in the everyday processes and procedures of agencies. 3 pages

- A compilation of firms which offer MVR services including geographical limitations, turnaround time and cost. 4 pages

- Discusses New Hampshire laws and issues when providing motor vehicle records to commercial clients. Includes sample disclosure forms. 11 pages

- A comprehensive overview of revisions made in the 1994 ISO Personal Auto policy including off-road vehicles, temporary substitutes, electronic equipment and much more. 2 pages

- Overviews 19 changes made to the ISO Personal Auto policy with an in-depth explanation of each. 6 pages

- This discussion of denial of coverage for a furnished auto provides two argument scenarios for the ISO policy's B.2 and B.3 exclusions. 2 pages

- Discusses the substantive revisions made to the ISO Personal Auto Policy (PP 00 01 01 05). 3 pages

- An in-depth resource kit on the purpose and application of the Named Nonowner Coverage endorsement. 4 pages

- A detailed insurance premium comparison of personal auto coverage costs in New Hampshire shown by ZIP code and territory. 11 pages

- This resource kit discusses some of the optional coverages that are offered with a personal auto policy. 2 pages

- An in-depth discussion of the proper use of the Extended Nonowned Coverage—Vehicles Furnished Or Available For Regular Use endorsement. 3 pages

- A National Association of Insurance Commissioners informative consumer piece discussing personal auto insurance underwriting and rating, tort system, no-fault system, property damage coverage and smart shopping. 24 pages

- An in-depth discussion of personal umbrella policies and their unique aspects. 3 pages

- Discussion of umbrella policies and their many variations as most insurers use their own individually filed policies. 2 pages

- A listing of firms that offer email encryption services for businesses. 1 page

- Discusses agent/broker requirements to maintain a comprehensive written information security program of their own as evidence of their compliance with the Gramm-Leach-Bliley Act. 11 pages

- Highlights some of the privacy laws and requirements producers should keep in mind regarding privacy notices, security programs, HIPAA, Fair Credit Reporting Act, Fair and Accurate Credit Transactions Act, security freezes and breaches. 4 pages

- This resource kit discusses attorney-client privileges and issues that may arise when your client shares this information with you. 3 pages

- A listing of firms that offer laptop encryption services. 1 page

- Summarizes the new security breach regulation, now part of Chapter Ins. 3700—Standards for Safeguarding Customer Information which was adopted by the New Hampshire Insurance Department on June 11, 2007. 5 pages

- Detailed discussion of the Gramm-Leach-Bliley law and other New Hampshire privacy requirements for insurance producers. Also includes sample forms. 30 pages

- A comprehensive tool kit on the privacy issues that are crucial to insurance producers to ensure their compliance with the statutes and regulations. 17 pages

- Explains the relevant laws and sources of liability to businesses that receive and possess confidential data. 4 pages

- An overview of the HIPAA-HITECH laws and how they might affect you. 4 pages

- A comprehensive resource kit that explains the Health Insurance Portability and Accountability Act and its impact on producers. 7 pages

- An overview of the privacy-related responsibilities of those considered "business associates" under the American Recovery and Reinvestment Act of 2009 and the Health Information Technology and Economic and Clinical Health Act. 2 pages

- Considerations for employers faced with the challenge of obtaining necessary information from employees while protecting employees' privacy rights. 4 pages

- A discussion of how electronic records can help eliminate the clutter of a paper-based system, improve the financial outlook of the agency and prepare the agency as it heads into the future. 4 pages

- Outlines Senate Bill 73 which relates to record retention requirements for insurance insurers and producers. 1 page

- Alphabetical listing of the New Jersey Motor Vehicle Commission three-digit company codes used on automobile identification cards. 18 pages

- A numerical listing of New Jersey insurance company Motor Vehicle Commission codes. 9 pages

- A complete listing of New York state-authorized insurance companies and their coordinating DMV code numbers. 57 pages

- Examines the business of reinsurance, providing an understanding of the distribution of risk and methodology for spreading the risk from insurer to reinsurer to retrocessionaire. 3 pages

- Gives a basic understanding of the two primary types of reinsurance and two general classifications of how it will be applied. 2 pages

- Gives insight into how risk management activities can help retain your current clients in tough economic times. 2 pages

- Suggestions for investing in agency employees including growth opportunities, compensation and personnel work relationships. 3 pages

- A step-by-step outline for agencies in determining their goals and how to best accomplish them. 2 pages

- A comprehensive resource kit that not only highlights the different generational characteristics, but offers strategies on how to market to these different groups. 5 pages

- This resource kit discusses how applying the SWOT analysis (strengths, weaknesses, opportunities and threats) can increase sales in a smart way with much less risk and greater profits. 4 pages

- The resource kit discusses the reasons to build and secure a specific niche for your agency. 3 pages

- Illustrates how to effectively utilize staff and generate referrals from networking to build a powerful, referral-driven agency. 3 pages

- This resource kit discusses the importance of cold calls and how to make them successfully. 4 pages

- This resource kit discusses how surprisingly few salespeople are adept at knowing how and when to close the sale. 2 pages

- Discusses the three-fold process of employee empowerment, and how the rewards will not only show in positive press, but also in the agency's bottom line. 3 pages

- This resource kit provides agents with information from a study conducted by The National Alliance Research Academy pertaining to agency hiring factors and methods for training. 4 pages

- This resource kit answers this question by focusing on the essential component of the sales process. 2 pages

- Illustrates the five coaching skills most needed to effectively manage employees and create a high performance work environment. 4 pages

- Provides four steps to increase your agency's energy level and improve performance. 3 pages

- Illustrates how using coaching techniques creates and sustains a high-performance work environment. 3 pages

- A discussion of long-term care insurance and its opportunities for independent agents. 2 pages

- Gives a brief history of long-term care insurance and explains the opportunities agents and brokers can find in selling this product. 3 pages

- A discussion that provides a "game plan" for agencies to offer supportive programs and educational materials on teen driving safety while giving them the opportunity to market their products. 3 pages

- Tips to improve the bottom line and foster the development of "super producers" that will dramatically change the selling atmosphere at your agency. 2 pages

- A series of tips agents can use to improve their ability to connect with their prospects. 4 pages

- Explains many ways that leads can be qualified to generate sales for your agency. 3 pages

- A discussion on the importance of forming a professional sales career on ethics, caring and service to build lasting client relationships. 3 pages

- Prospecting is critical to achieve sales success and this kit will show you how to make it more effective. 2 pages

- Have you ever found a lead on a scrap of paper after the prospect purchased from your competition? If so, this kit will give you tips to increase sales and decrease stress. 2 pages

- Seven "must" contacts or opportunities to include in your action plan of communicating with your customers and potential customers. 2 pages

- Simple strategies to expand your personal-lines business to ensure increased profitability. 3 pages

- Illustrates the importance of having a strategic marketing plan, the components of a successful plan and dipicts nine reasons to plan. 3 pages

- Offers a few of the most common unique selling strategies that can be used to help answer this often unasked question. 2 pages

- Discusses the federal tax issues in the agency selling process including considerations such as S and C corporation tax filings and more. 3 pages

- Outlines new laws that affect small business in regards to health care and taxes. 3 pages

- Factors to consider when buying or selling an agency that will help to maximize the dollar amount the seller will be left with after taxes. 3 pages

- A review of the Tax Reform Act of 1986 and the Revenue Reconciliation Act of 1993, and how they impact tax planning for agency purchases and sales. 2 pages

- The resource kit discusses federal income tax implications when someone suffers a disaster-related casualties. 2 pages

- An in-depth resource kit on the requirements of the Terrorism Risk Insurance Act of 2002 on commercial-lines property/casualty insurance including a comprehensive summary, lines that are affected, implementation of the act and much more. 15 pages

- This resource kit discusses the changes to the rules surrounding motor carriers over the years. 2 pages

- Bobtailing and deadheading are significant in the insurance world because they represent the nontrucking use of a tractor/trailer and the coverage implications of either not having a trailer attached or an empty trailer attached. 3 pages

- A how-to for developing an action plan for your agency in the event of a catastrophe. 63 pages

- Offers information on catastrophes your business may face that aren't the ordinary hurricane windstorm type, and gives you the information you need to assess your risk and prepare for such events to ensure proper business continuation during and after such an event. 8 pages

- A handy reference including information on the Saffir-Simpson Hurricane Scale and other hurricane-related references. 2 pages

- Information you need to be prepared before, during and after a hurricane hits. 4 pages

- Suggested responses to consumer questions following a natural disaster regarding the claim process and what to expect. 3 pages

- A notice that outlines the definition of an employee to assist in determining whether an individual is an employee or independent contractor. 1 page

- Outlines the special insurance needs under the Longshoremen's and Harbor Workers' Compensation Act of 1927 and the Jones Act covering marine workers. 4 pages

- Explains that the NCCI, in cooperation with the Workers' Compensation Insurance Plan can help accommodate the workers' compensation coverage needs when an employer operates in multiple states. 1 page

- NCCI bulletin explaining the 2013 changes to the X-mod formula. 3 page

- Provides a copy of the New Hampshire Department of Labor booklet that assists employers in handling the reporting of employees' on-the-job injuries or occupational illnesses. 6 pages

- Provides a copy of voluntary workers' compensation loss cost and residual-market rates for New Hampshire. 25 pages

- Provides a copy of workers' compensation loss cost multipliers for New Hampshire. 16 pages

- Comprehensive discussion on how to cover out-of-state employee assignments in the workers' compensation residual market. 4 pages

- A sample customer letter outlining the workers' compensation requirements for conducting business in New York State and a discussion of coverage exemptions. 1 page

- A consumer flier that reviews the NCCI "split point" change and what changes to expect in 2012. 2 pages

- This document discusses how to properly place a workers’ compensation policy to avoid possible E&O exposures. 2 pages