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Progressive/Drive - CT

  2003 2004 2005 2006 2007 2008
No. of agents 28 81 75 125 85 41
No. of cos. rated 25 24 27 33 31 35
Company ranking 10th 8th 4th 6th 1st 9th
 
  This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Company scores 59.7 57.2 58.6 56.6 61.6 57.1 62.7 57.9 66.8 59 61 55.7


Products & pricing 2003 2004 2005 2006 2007 2008
This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Pricing is competitive 3.5 3.4 3.4 3.4 3.6 3.4 3.6 3.5 3.7 3.5 3.5 3.3
Coverage compares favorably 3.5 4 3.7 3.9 3.8 3.9 3.8 4 4.2 4.1 3.8 3.7
Treatment of agents 2003 2004 2005 2006 2007 2008
This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Dedicated to independent agency system 3 3.9 2.9 4 3.1 3.9 3.4 4 3.8 3.9 2.9 3.8
Attractive agency compensation 2.9 3.6 2.4 3.5 2.3 3.5 2.6 3.6 2.9 3.5 2.7 3.5
Communicates effectively 4 3.5 3.7 3.6 4 3.6 3.9 3.7 4.4 3.7 3.8 3.6
Marketing support 2003 2004 2005 2006 2007 2008
This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Advertises, is recognizable brand 4.6 3.6 4.8 3.2 4.5 3.1 4.7 3.3 4.7 3.1 4.7 3
Supports agency marketing 3.1 3.3 3.5 3.2 3.6 3.2 3.6 3.3 3.9 3.2 3.5 3.1
Technology 2003 2004 2005 2006 2007 2008
This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Good technology overall 4.7 3.6 4.7 3.4 4.8 3.4 4.8 3.5 4.9 3.6 4.7 3.4
Good support, helps with training 3.8 3.5 3.5 3.3 3.8 3.3 3.9 3.5 4 3.5 3.7 3.4
Enables SEMCI/Real-Time transactions 3 2.8 2.9 2.8 3.8 3.2 4.6 3.3 4.7 3.6 4.4 3.4
Claims handling 2003 2004 2005 2006 2007 2008
This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Pays promptly 4.5 3.9 4.3 4 4.4 4 4.2 3.8 4.5 4.1 4 3.8
Adjusts claims fairly 3.8 3.9 3.9 3.9 4.1 3.9 3.9 3.9 4.2 4.1 3.8 3.7
Service 2003 2004 2005 2006 2007 2008
This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Good overall service 4.3 3.8 4.1 3.8 4.3 3.8 4.4 3.7 4.6 3.9 4.2 3.7
Speedy, responsive service 4.5 3.9 4.6 3.9 4.7 4 4.4 3.7 4.5 3.8 4.2 3.6
Underwriting 2003 2004 2005 2006 2007 2008
This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Stable, consistent market 4.1 3.7 4.1 3.6 4.3 3.7 4.2 3.8 4.5 3.9 4.2 3.5
Grants flexibility when warranted 2.3 3.2 2.3 3.2 2.5 3.4 2.7 3.4 3.3 3.5 2.9 3.3



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