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The Hanover Ins. Group personal - NY

  2003 2004 2005 2006 2007 2008
No. of agents 15 41 37 52 61 50
No. of cos. rated 37 38 42 56 54 56
Company ranking 26th 31st 35th 18th 36th 36th
 
  This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Company scores 54.6 55 53 56.1 54.2 56.7 59.3 56 57 58.8 57.3 58.5


Products & pricing 2003 2004 2005 2006 2007 2008
This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Pricing is competitive 3.1 3.4 2.8 3.3 2.5 3.4 3.8 3.4 3.9 3.5 3.2 3.5
Coverage compares favorably 3.7 4.1 3.7 3.9 3.9 4 3.8 3.9 4.3 4 3.9 4
Treatment of agents 2003 2004 2005 2006 2007 2008
This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Dedicated to independent agency system 3.8 3.8 3.9 3.9 3.9 4 4.1 3.9 4.1 4.1 4 4.1
Attractive agency compensation 3.5 3.5 3.6 3.4 3.5 3.5 3.6 3.5 3.6 3.7 3.6 3.6
Communicates effectively 3.1 3.6 3.1 3.5 3.2 3.6 3.9 3.5 3.3 3.7 3.5 3.7
Marketing support 2003 2004 2005 2006 2007 2008
This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Advertises, is recognizable brand 2.8 3.6 2.3 3.2 2.4 3 2.9 3 2.7 3.1 3 3.1
Supports agency marketing 2.9 3.2 3 3.2 2.9 3.2 3.3 3.2 2.9 3.3 3.2 3.3
Technology 2003 2004 2005 2006 2007 2008
This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Good technology overall 3.5 3.7 3.4 3.4 3.6 3.3 3.8 3.3 3.7 3.5 3.7 3.5
Good support, helps with training 3.2 3.4 3.5 3.3 3.2 3.2 3.9 3.2 3.3 3.4 3.5 3.4
Enables SEMCI/Real-Time transactions 3 3 2.4 2.9 2.9 2.8 3.7 3.1 3.6 3.4 3.8 3.4
Claims handling 2003 2004 2005 2006 2007 2008
This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Pays promptly 3.7 4 4 3.9 4.1 4 3.8 3.8 3.9 4 3.8 4.1
Adjusts claims fairly 3.9 3.9 4 3.9 4 3.9 3.9 3.8 3.8 4 3.9 3.9
Service 2003 2004 2005 2006 2007 2008
This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Good overall service 3.5 3.8 3.4 3.7 3.6 3.8 4 3.7 3.4 3.9 3.8 3.9
Speedy, responsive service 3.9 3.9 3.4 3.8 3.8 3.9 3.8 3.5 3.6 3.8 3.7 3.7
Underwriting 2003 2004 2005 2006 2007 2008
This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Stable, consistent market 3.7 3.5 3 3.6 3.6 3.8 3.5 3.7 3.6 3.9 3.5 3.8
Grants flexibility when warranted 3.2 3.1 3.5 3.2 3.1 3.3 3.5 3.3 3.3 3.5 3.2 3.5



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