New York Mutual Underwriters - NY

  2003 2004 2005 2006 2007
No. of agents 7 N/A 37 48 52
No. of cos. rated 37 N/A 42 56 54
Company ranking 16th N/A 29th 35th 46th
 
  This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Company scores 57.9 55 N/A N/A 56.6 56.7 54.7 56 53.4 58.8


Products & pricing 2003 2004 2005 2006 2007
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Pricing is competitive 4.2 3.4 N/A N/A 3.5 3.4 3.2 3.4 3.1 3.5
Coverage compares favorably 3.5 4.1 N/A N/A 3.8 4 3.6 3.9 3.3 4
Treatment of agents 2003 2004 2005 2006 2007
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Dedicated to independent agency system 4.5 3.8 N/A N/A 4.6 4 4.5 3.9 4.2 4.1
Attractive agency compensation 3.6 3.5 N/A N/A 3.9 3.5 3.4 3.5 3.4 3.7
Communicates effectively 4.3 3.6 N/A N/A 4 3.6 4 3.5 3.9 3.7
Marketing support 2003 2004 2005 2006 2007
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Advertises, is recognizable brand 2 3.6 N/A N/A 2.6 3 2.1 3 2.1 3.1
Supports agency marketing 2.5 3.2 N/A N/A 2.6 3.2 2.6 3.2 2.4 3.3
Technology 2003 2004 2005 2006 2007
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Good technology overall 2.4 3.7 N/A N/A 2.4 3.3 2.6 3.3 2.1 3.5
Good support, helps with training 3.2 3.4 N/A N/A 2.5 3.2 2.7 3.2 2.6 3.4
Enables SEMCI/Real-Time transactions 3.3 3 N/A N/A 2.5 2.8 2.4 3.1 2.2 3.4
Claims handling 2003 2004 2005 2006 2007
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Pays promptly 4 4 N/A N/A 4.1 4 4 3.8 4 4
Adjusts claims fairly 3.5 3.9 N/A N/A 4 3.9 3.9 3.8 3.9 4
Service 2003 2004 2005 2006 2007
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Good overall service 4.5 3.8 N/A N/A 4 3.8 4 3.7 4.1 3.9
Speedy, responsive service 4.3 3.9 N/A N/A 4.3 3.9 4.1 3.5 4.3 3.8
Underwriting 2003 2004 2005 2006 2007
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Stable, consistent market 4.2 3.5 N/A N/A 4 3.8 4.1 3.7 4 3.9
Grants flexibility when warranted 3.8 3.1 N/A N/A 3.8 3.3 3.5 3.3 3.8 3.5