Fireman's Fund — commercial - NY

  2003 2004 2005 2006 2007
No. of agents 7 28 N/A 14 17
No. of cos. rated 37 38 N/A 56 54
Company ranking 19th 34th N/A 42nd 22nd
 
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Company scores 56.7 55 49.8 56.1 N/A N/A 52.7 56 61.1 58.8


Products & pricing 2003 2004 2005 2006 2007
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Pricing is competitive 4 3.4 3 3.3 N/A N/A 3.4 3.4 3.4 3.5
Coverage compares favorably 4.4 4.1 3.6 3.9 N/A N/A 4 3.9 4.2 4
Treatment of agents 2003 2004 2005 2006 2007
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Dedicated to independent agency system 4.1 3.8 3.6 3.9 N/A N/A 3.5 3.9 4.3 4.1
Attractive agency compensation 3.6 3.5 2.9 3.4 N/A N/A 3.6 3.5 3.9 3.7
Communicates effectively 3 3.6 3.4 3.5 N/A N/A 3.5 3.5 3.4 3.7
Marketing support 2003 2004 2005 2006 2007
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Advertises, is recognizable brand 4.6 3.6 3.5 3.2 N/A N/A 3.7 3 4.1 3.1
Supports agency marketing 3 3.2 2.9 3.2 N/A N/A 3.9 3.2 4 3.3
Technology 2003 2004 2005 2006 2007
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Good technology overall 3 3.7 2.9 3.4 N/A N/A 2.4 3.3 3.9 3.5
Good support, helps with training 2.6 3.4 2.4 3.3 N/A N/A 2.4 3.2 3 3.4
Enables SEMCI/Real-Time transactions 2.8 3 2.3 2.9 N/A N/A 1.8 3.1 3.8 3.4
Claims handling 2003 2004 2005 2006 2007
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Pays promptly 4.3 4 3.4 3.9 N/A N/A 3.6 3.8 4.1 4
Adjusts claims fairly 4.1 3.9 3.7 3.9 N/A N/A 3.8 3.8 4.1 4
Service 2003 2004 2005 2006 2007
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Good overall service 3.4 3.8 3.1 3.7 N/A N/A 3.4 3.7 3.6 3.9
Speedy, responsive service 3.5 3.9 3.3 3.8 N/A N/A 3 3.5 3.4 3.8
Underwriting 2003 2004 2005 2006 2007
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Stable, consistent market 3.3 3.5 3.1 3.6 N/A N/A 3.4 3.7 4.3 3.9
Grants flexibility when warranted 3 3.1 2.9 3.2 N/A N/A 3.3 3.3 3.6 3.5