Generational gaps: Are they working for or against your agency?
8-9:50 a.m.
Donna Chiapperino, Jimcor Agencies
Approved for 2 NYCE credits. Applicable to ALL licenses. (NYCR‑225570)
Sponsored by: ELANY

Four generations—veterans, baby boomers, Generation X and Generation Y—are working side by side in the insurance industry for the first time. Donna Chiapperino discusses their differences and commonalities. What styles and communication techniques work effectively for each? What stereotypes come to the office every day that effect productivity and culture? Explore how generational differences impact client retention. Analyze the impact social media marketing has on the industry and who is where on the Internet. Can your agency attract the elusive “Gen Y?”

Current economic trends and their effect on the insurance industry
3-5:50 p.m.
Sheldon Hansen, CIC, CRM
Approved for 3 NYCE credits. Applicable to ALL licenses. (NYCR‑225568)

In the wake of the recession, your business clients need your help now more than ever. Understand how this economy affects businesses differently and strategize risk management appropriately. Insurance issues on the rise include vacancy; arson; auto give‑ups; hostile-work-environment claims due to reduced hours; employee-benefit-liability claims for dropped health insurance; investment value reduction; and lack of available financing for businesses. Develop insurance solutions for the risk transfer your business clients need now; learn how to strengthen client relationships; and learn the importance of insurance solutions including Employee practices liability, employee dishonesty, EBL, vacancy provisions, credit difficulties and bonding, workers’ compensation fraudulent claims and discontinued operations coverage. You’ll leave this workshop with talking points that empower you to work side by side with valued clients.