The Hartford — personal - NY

  2003 2004 2005 2006 2007
No. of agents 22 55 73 47 70
No. of cos. rated 37 38 42 56 54
Company ranking 22nd 30th 20th 22nd 21st
 
  This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Company scores 55.2 55 53.7 56.1 59.5 56.7 59.1 56 61.2 58.8


Products & pricing 2003 2004 2005 2006 2007
This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Pricing is competitive 3.1 3.4 2.6 3.3 3 3.4 3.3 3.4 3.4 3.5
Coverage compares favorably 4 4.1 3.7 3.9 4 4 4 3.9 4.2 4
Treatment of agents 2003 2004 2005 2006 2007
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Dedicated to independent agency system 3.5 3.8 3.3 3.9 3.7 4 3.7 3.9 3.8 4.1
Attractive agency compensation 2.8 3.5 2.9 3.4 3.2 3.5 3.3 3.5 3.6 3.7
Communicates effectively 3.4 3.6 3.2 3.5 3.7 3.6 3.7 3.5 3.9 3.7
Marketing support 2003 2004 2005 2006 2007
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Advertises, is recognizable brand 4 3.6 3.9 3.2 3.8 3 3.7 3 3.9 3.1
Supports agency marketing 3.4 3.2 3.3 3.2 3.2 3.2 3.4 3.2 3.4 3.3
Technology 2003 2004 2005 2006 2007
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Good technology overall 3.7 3.7 3.7 3.4 4 3.3 3.8 3.3 3.9 3.5
Good support, helps with training 3.5 3.4 3.4 3.3 3.7 3.2 3.7 3.2 3.7 3.4
Enables SEMCI/Real-Time transactions 3 3 3.1 2.9 3.7 2.8 3.7 3.1 3.9 3.4
Claims handling 2003 2004 2005 2006 2007
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Pays promptly 4 4 3.9 3.9 4.2 4 3.9 3.8 4.1 4
Adjusts claims fairly 3.9 3.9 3.9 3.9 4.1 3.9 4 3.8 4 4
Service 2003 2004 2005 2006 2007
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Good overall service 3.6 3.8 3.6 3.7 4.1 3.8 3.9 3.7 4.1 3.9
Speedy, responsive service 4.1 3.9 3.7 3.8 4.3 3.9 3.9 3.5 4.1 3.8
Underwriting 2003 2004 2005 2006 2007
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Stable, consistent market 3.1 3.5 3 3.6 3.7 3.8 3.7 3.7 3.8 3.9
Grants flexibility when warranted 2.3 3.1 2.6 3.2 3.1 3.3 3.4 3.3 3.4 3.5