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PIA Company Performance Survey results archive
   
  What is this?
 
 

Survey data was collected from PIA members in Connecticut and New York from 2003 through 2008; in New Jersey from 2005 through 2007; and in New Hampshire from 2007 through 2008. PIA agencies were asked to rate their carriers' performance in various areas. This site displays each state's survey results, by company, for each year.

The survey design changed in 2009. For 2009 and subsequent years, go to: PIA Company Performance Survey trends.

   
  How to use this site
 
 

First-time visitors should check out how we show companies' Overall Ratings and Performance Item Ratings in this sample entry. Once you are clear on how to read the charts, select the state you wish to view.

Connecticut | New Hampshire | New Jersey | New York

Or, continue reading below for more information about the survey format.

   
  What you'll find for each survey year (2003 through 2008)
 
  1) Company list: Select the company you want
 

Some companies are rated separately for:

 
    • Commercial lines
    • Personal lines
  2) Company chart: Top box—overall scores
 

No. of agents—How many agents rated this company (by year)
No. of companies rated—How many companies were in survey (by year)
Company ranking—Company rank, out of all companies rated (by year)
Company scores (by year)

    • This company—Company's total score, by year ("perfect score"= 80)
    • Average all companies—Average total score for all companies rated (by year)
  3) Company chart: Bottom box—scores on 16 performance items
 

Items are grouped by performance item:

 
    • Products and pricing
    • Treatment of agents
    • Marketing support
    • Technology
    • Claims handling
    • Service
    • Underwriting

Performance items are positive statements (e.g., “Pricing is competitive”)

The score reflects how well the company's agents say these statements describe this company (“perfect score” = 5). This score is the average of all ratings provided by the company's agents on a scale of 1 through 5 (by year).

For each year, compare the company's score and the average score of all companies side-by-side.

 
    • The company's score is higher? It scored above average on this item.
    • The company's score is lower? It scored below average on this item.
   
  How many agents?
 
 

See company charts—top box for the number of agents who rated the company (by year). Each agent rated an average of about six companies, each year.

Total agents who participated in each survey:

Connecticut
New Hampshire
New Jersey
New York
2008
106
145
287
556
2007
146
118
253
611
2006
196
no survey
308
448
2005
141
no survey
437
474
2004
150
no survey
no survey
357
2003
96
no survey
no survey
209

Questions? E-mail resourcecenter@pia.org.


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