March 28, 2012

Protecting Private Client Information Part 2: Steps to Protect Client Information

Steve Anderson, CIC
The Anderson Agency Report

Don't miss part two of Steve Anderson's protecting client information Webinar. Information is at the core of every insurance organization, ranging from customer information to employee information to operational information to financial information. If leaked, stolen, or altered in any way, it may impact the organization's revenues and profits, reputation and brand, customer perception and result in regulatory or legal action. It thus becomes imperative for any insurance organization to keep its information secure. This class will explore what data needs protection, how data breaches occur and provide specific guidelines on how to properly protect that information.

Steve will discuss:

• Steps to Protect Client Data
• Conducting an Information Security Audit
• Employee Training
• Plan Ahead – Create a Plan to Respond to a Security Incident

Order on demand. Coming Soon.

March 27, 2012

Protecting Private Client Information Part 1: Agents' Legal Duties

Steve Anderson, CIC
The Anderson Agency Report

Information is at the core of every insurance organization, ranging from customer information to employee information to operational information to financial information. If leaked, stolen, or altered in any way, it may impact the organization's revenues and profits, reputation and brand, customer perception and result in regulatory or legal action. It thus becomes imperative for any insurance organization to keep its information secure. This class will explore what data needs protection, how data breaches occur and provide specific guidelines on how to properly protect that information.

Steve will discuss the following:

• What Data needs Protection?
• Laws & Regulations
• Insurance Coverage Questions, including cyber liability

Order on demand. Coming Soon.

Feb. 15 &
Feb. 16, 2012

NJ PAIP/CAIP Producer Procedures Course Parts 1 & 2

Order on demand. Coming Soon.

Feb. 22, 2012

*Market your agency series

Calling all independent agents: You are a cut above direct writers. Show your clients how!

The Changing Consumer…and How to Use Digital Marketing to Grow Your Agency

Don't miss this essential Webinar with digital marketing expert Michael Jans!

Is your agency struggling to market in our fast-paced digital world? Are you stuck doing things the "old way?" This Webinar will show you what you are missing when it comes to the digital revolution and insurance marketing.

Order on demand. Coming Soon.

Feb. 23, 2012

*Market your agency series

Maximizing Your Agency's Internet Presence

Showing up on a search engine results page has become a key way to connect with your existing clients as well as generate new business. But, being found on the Internet takes much more than having an agency website and a Facebook page. Maximizing your Internet presence, so anyone can find you, requires understanding how search engines work and then learning the specific steps that any agency can take to increase their chances of being visible to people searching. The good news is that it costs little to get started. This presentation details what you need to do to get started.

Order on demand. Coming Soon.

Jan. 24, 2012

E&O Hotspots...2012 and Beyond
Curt Pearsall, CPCU, CPIA

There are many areas that pose a significant risk to agencies as they transact business that, if not handled correctly, can cause and E&O claim. This Webinar will discuss hotspots that agencies need to be on the lookout for.

Jan. 12, 2012

How your clients are impacted by the federal lead-based paint certification requirements

This webinar is to educate insurance brokers and agents on the basic requirements of the EPA's federal Lead-based paint Renovation, Repair and Painting rule (40 CFR Part 745) effective 4/11/2010. This new federal law has created a need for entities who receive compensation for any pre-1978 residential or child occupied paint disturbances to maintain both Pollution as well as Professional liability insurance specifically for lead-based paint coverage. This webinar will educate you on this new federal law, the risk to the insureds and the risk to you if you do not obtain in writing that you offered the appropriate insurance. This webinar will educate you on the solution for you and your insureds as well as any prospects you might want to begin to build a relationship with. This webinar was designed to provide you with the education necessary to properly educate your clients & prospects, to earn their trust that you are continually watching out for their best interest, while simultaneously documenting the offering and potentially providing the coverage.

Lee Wasserman, President, LEW Corp.

Dec. 6, 2011: Garage Policy vs. Business Auto and CGL – What's Best for the Non-Dealer?

This Webinar will cover ISO background changes, an overview of the ISO garage policy, garage dealers and non-dealers auto symbols, the CGL and more.

Tues., Nov. 15, 2011:
Ethics and You – Perfect Together: Part 1 only
10–11 a.m.

Free for PIANY members—Insights from PIANY: What the new Commercial Lines Deregulation means to you

This program is designed for agency principals and licensed producers.

Who should attend: Anyone writing (or that could potentially write) commercial insurance policies in New York State.

Weds., Nov. 9, 2011, 10–11 a.m.

Tues., Nov. 8, 2011:
E&O Exposures of Alternative Risk Mechanisms (Trusts/Risk Retention Groups/Captives)
Noon-1 p.m.

Tues., Nov. 1, 2011:
Overall E&O Issues
11 a.m.-Noon

Wed., Oct. 12, 2011:
E&O Hotspots (Part 2)
11 a.m. - Noon

Tues. Oct. 25, 2011:
E&O Hotspots (Part 3)
11 a.m. - Noon

NJ PAIP/CAIP (Automobile Insurance Plan) Producer Procedures Course

Tuesday, Oct. 4 and Wednesday, Oct. 5, 2011
10 a.m.-Noon

PAIP/CAIP certification is required every four years, from the date of your last certification course. This course, offered by webinar, consists of two webinars, Parts 1 & 2. Both parts must be completed for PAIP/CAIP certification; the course must be completed in no more than two sessions. All sessions must be completed by the same person. Session 2 must be completed within 12 months of Session 1.

2-part package registration
$80 member, $100 nonmember per person/per computer. Each registrant must be registered and logged in individually to earn credit. Both sessions must be completed by the same person. Registration fee includes a PDF copy of the PAIP/CAIP manual, to be included in your confirmation.

*Only producers wishing to continue (maintain) their certification will be eligible to complete this course via webinar.

The following are ineligible to complete the course via webinar:

• Producers seeking new certification. Producers applying for certification for the 1 st time must complete the 4-hourcourse in a CLASSROOM SETTING.
• Producers whose certification is revoked or suspended CANNOT take these webinars for re-certification.

Wed., Sept. 28, 2011:
E&O Hotspots (Part 1)
11 a.m. - Noon

Thursday, Sept. 15, 2011:
A Guide to the ISO HO 2011 Program
Noon-1 p.m.
Instructed by Dan Corbin, CIC

The CT Insurance Dept. has approved the ISO HO 2011 Program effective 2/1/12.
The NJ Insurance Dept. has approved the ISO HO 2011 Program effective 6/1/11.
The NH Insurance Dept. has approved the ISO HO 2011 Program effective 8/1/11.
NY approval is pending.

About once every decade, the Insurance Services Office Inc. revises its Homeowners Program; the last revision was the year 2000, the previous one was 1991, and 1984 prior to that. This Webinar will review significant 2011 changes you and your clients will need to know about when they are implemented by your insurers. Many of the revisions in these new forms will fix lingering coverage problems and bring provisions up to date with current legal and social developments. Included in this one-hour program are the following topics arising from the new homeowners forms: stored personal property; personal property sublimits; vermin exclusion; vehicles servicing the residence; toy vehicles; section I - loss assessments; swimming pools/hot tubs; water back-up and sump discharge; living trusts; theft of construction materials; canine liability; and personal injury.

Thurs., Sept. 8, 2011:
20 Practical Tips for Avoiding E&O Claims
11 a.m.- Noon

 

PIA's Steps to Success Webinars

New Jersey topic only:

Tues., Aug. 16, 2011:
Know Your New Jersey Regulators
11 a.m. – Noon
Instructed by Campbell H. Wallace, Esq.

This webinar will familiarize the N.J. insurance producer and agency owner with the way the insurance industry is governed, including laws vs. regulations, the law and regulation making process, the interplay between the states and the federal government and other entities, the background of specific, frequently encountered laws and regulations, and the roles and responsibilities of the department of insurance.

Tues., Aug. 9, 2011:
Ethics and You – Perfect Together: Part 2 only
10–11:45 a.m.

Tues., July 26, 2011:
Preparing for a Company Appointment
Instructed by Jim Pittz, CPIA

This one hour webinar will deal with the appropriate preparations that an agency will have to consider when approaching a carrier for a new appointment. This is a basic level webinars geared towards new agency owners or principles.

Tues., Aug. 2, 2011:
How to Build a Relationship With Your Underwriter

Instructed by Jim Pittz, CPIA

This one hour webinar will deal with the ways in which agency personnel can better or further their relationship with the carrier underwriter. Learning and knowing what the underwriter expects from you. This is a basic level webinars geared towards new agency owners or principles.

Tues., July 19, 2011:
Items to Look For in a Company Contract
Instructed by Matthew F. Guilbault, Esq.

This one hour webinar focuses on assisting professional independent insurance agents in understanding and recognizing the business considerations they need to make when deciding whether to sign a carrier contract and the improvements or additions they may desire concerning the contract.

Tues., July 12, 2011:
Ethics and You – Perfect Together: Part 1 only

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Flood Instructed by Rita Hollada , CIC, CPCU, CPIA, AAI , CPIW If the flood waters rise, are your customers covered? Flood expert Rita Hollada will make sure you cover all of your bases, so do not miss this Webinar series. *Encore of programs presented in January. If you earned CE in January, you may not do so again. These courses explain the NFIP in-depth and meet FEMA's requirements for section 207 of the Flood Insurance Reform Act. All insurance agents who sell Standard Flood Insurance Policies issued through the NFIP should attend.

Thurs., June 9, 2011: Understanding the National Flood Insurance Program- Part 1 10– 11 a.m. Thurs., June 16, 2011: Understanding the National Flood Insurance Program- Part 2 10– 11 a.m. Thurs., June 23, 2011: Understanding the National Flood Insurance Program- Part 3 10– 11 a.m. (Back to top)

Tues. June 21, 2011: Overall E&O Issues | Noon – 1 p.m.
There are many areas that pose a significant risk to agencies as they transact business that, if not handled correctly, can cause and E&O claim. Do you know the five key areas your agency needs to keep on it's radar? Don't miss this Webinar from E&O expert Curt Pearsall.

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Tues. May 24, 2011: E&O Hotspots (Part 3)
There are many areas that pose a significant risk to agencies as they transact business that, if not handled correctly, can cause and E&O claim. This Webinar will discuss hotspots that agencies need to be on the lookout for.

Tuesday, May 17, 2011:
A comparative look at border-state workers' compensation insurance requirements

Dan Corbin, CIC, PIA's Director of Research

Knowing the distinct regulatory requirements is vital to the competent placement of workers' compensation insurance in these three states. Agency principals, producers and customer service representatives who are involved in the placement of workers' compensation insurance. This program should be attended to reduce the likelihood of making costly errors in the multistate placement of workers' compensation insurance.

Many agencies transact insurance in multiple states, and it is even more likely to be the case when these states share a border. This program will highlight certain coverage and regulatory distinctions for the three states of Connecticut, New Jersey and New York, which are served by the Glenmont PIA office.

This program will focus on making state comparisons for workers' compensation insurance, such as:

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Tuesday, April 5, 2011: Why Everyone Needs Network Security and Privacy Insurance
10 – 11 a.m.

Steve Lyon, CIC, CRM, CPCU, ARM, AAI, AIS, CRIS, CWCP

Favorite Steve Lyon returns once again to discuss the necessity for network security and privacy insurance. During the past few decades our economy has undergone a significant change from a products based market to an information and service based marketplace. The advent and dramatic use of the Internet and E-Commerce has created many new exposures for your clients that traditional insurance policies leave unaddressed.  This 50 minute webinar is designed for all levels of agency and company employees, and will compare and contrast traditional insurance coverages with the new network security and privacy insurance coverages available, in order to help you better understand through practical examples and claims scenarios, the absolute necessity of this coverage for most all your clients. Come explore the vastly changing world of insurance for intangible property and private information, and the coverage forms available to help protect your clients' most valuable assets--their customers' information!

Wednesday, February 23, 2011, 10-11 a.m.
Encore Webinar: Top Ten Misunderstood Commercial Property Coverages & Issues
—Steven Lyon, CPCU, CIC, CRM, AAI, ARM, AIS, CRIS
NOTE: This morning Webinar runs from 10 to 11 a.m. This is an encore Webinar.

This hot topic from Steve Lyon is back and designed for agents dealing with commercial accounts. Don't miss this important discussion, featuring the building-what's included?, business personal property, equipment lease, tenants improvements and betterments, debris removal, fire legal liability and much more. Bring your commercial property questions to join in on a lively discussion.

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Thursday, February 17, 2011, 10-11 a.m.
Healthcare Reform
—Jerry Rhinehart, CIC, CLU , ChFC, RHU

Please join our guest speaker, Jerry Rhinehart, CIC, CLU, ChFC, RHU, to discuss healthcare reform. 

 Topics will include:

•  What is the Patient Protection and Affordable Care Act (PPACA) and how will it—in its current form—affect individuals, businesses and health insurance providers (both public and private) in the years going forward?

•  Specifically, how is private insurance affected by the PPACA law?

•  How will employers be affected and what will be their options concerning health insurance to their employees?

•  What will be the major changes to Medicare and Medicaid concerning the PPACA?

•  What are the major tax changes that will be implemented to help pay for the health care law?

N.Y. topic: Tuesday, February 8, 2011
Keep Your Marketing Legal: 50 Rules in 50 Minutes
— Ellen D. Kiehl, Ph.D., PIA's Senior Research Analyst

New York state has numerous detailed rules that apply to all aspects of marketing by licensed Insurance producers. Advertising, incentives (aka rebates) and referral programs-in each area, practices that may be OK for other types of products are illegal for insurance sales.

This Webinar provides an overview of these three areas: Advertising, Rebating and Referrals in the form of 50 rules to remember when insurance producers design marketing plans. Where they differ, separate rules for both property­casualty and life/health/annuity sales are explained.

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Friday, February 4, 2011
Top Ten Misunderstood Personal Lines Coverage Issues
—Steven Lyon, CPCU, CIC, CRM, AAI, ARM, AIS, CRIS

Don't miss this CE-approved Webinar with Steve Lyon, where he discusses newly acquired autos, vehicles used to service the insured's residence, motorized vehicles designed for the handicapped, recreational vehicles, golf cart liability, tree removal, other structures and much more. Steve will also give you valuable tips to help avoid E&O exposure.

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Flood Webinar series
If the flood waters rise, are your customers covered? Flood expert Rita Hollada will make sure you cover all of your bases, so do not miss this Webinar series.

These courses explain the NFIP in-depth and meet FEMA's requirements for section 207 of the Flood Insurance Reform Act. All insurance agents who sell Standard Flood Insurance Policies issued through the NFIP should attend.

Thurs., Jan. 13, 2011, 10 – 11 a.m.
Understanding the National Flood Insurance Program- Part 1

Thurs., Jan. 20, 2011, 10 – 11 a.m.
Understanding the National Flood Insurance Program- Part 2
— Rita Hollada , CIC, CPCU, CPIA, AAI , CPIW

Thurs., Jan. 27, 2011, 10 – 11 a.m.
Understanding the National Flood Insurance Program- Part 3
— Rita Hollada , CIC, CPCU, CPIA, AAI , CPIW

PIANY has offered three Webinars on the New York disclosure regulation. PIANY members who may have missed these important programs may order a copy of the Webinar On Demand for free as a PIANY member benefit.

Implementing New York's producer
disclosure rules in your office

Workflow to automate your New York Reg. 194 producer disclosures
With PIANY 's Technology Consultant

$50 for non-members.

Implementing New York's producer
disclosure rules in your office

With Matthew F. Guilbault, Esq. (Bio)
PIANY's Director of Government & Industry Affairs

This Webinar is designed for all P/C and L/H professionals as well as insurance company personnel

As of Jan. 1, 2011 you'll need a process in your agency for giving disclosures to insurance purchasers. This regulation affects both New York producers and those in other states holding New York nonresident licenses. Still unclear about the process and how to train your staff? This Webinar will give you the knowledge and tools you need.

You can have confidence this Webinar from PIANY shows the very latest information, straight from the source.

PIANY's Webinar provides agents and brokers with practical, authoritative information to vastly simplify your task. This is the right moment to tune in and learn about the disclosures required by Reg. 194, plus ideas for automating the disclosure process.

Using a “decision tree” prepared by PIANY, you'll see: What Reg. 194 requires producers to do; when disclosure is NOT required; and, at what point required disclosures must be given. The flow chart takes a step-by-step, question-and-answer “if/then” approach, guiding producers to the correct action(s) for every situation.

Once producers know when to disclose, the program moves on a little-discussed issue—“who” must disclose. Then, it shows what and how to disclose. Language approved by the NYSID will be shared with participants for use in disclosures. Ideas for using agency management systems to generate disclosures and do your recordkeeping will be provided.

PIA is offering these free programs as part of our commitment to provide all members with authoritative step-by-step guidance. These Webinars are free for PIA members.

Workflow to automate your New York Reg. 194 producer disclosures
With PIANY 's Technology Consultant
Donna Barr, AIT, ACE

Is your office prepared to provide the disclosures required by New York Insurance Regulation 194, starting Jan. 1, 2011? Here's a Webinar that can focus your entire staff on understanding and developing the actual workflow steps you'll need to implement by that date.

PIANY 's Technology Consultant Donna Barr, AIT, ACE, presents a one-hour Webinar, where she'll explain how an agency can use its agency management system to produce disclosures called for by Regulation 194 and maintain required records. She'll be joined by PIANY 's Matthew F. Guilbault, Esq. , who can address participants' questions about the Regulation itself.

An expert on agency workflows, Barr has developed procedures that can be used with any system capable of generating client letters. She'll explain how:

• System administrators can create activity codes and disclosure forms
• System users can generate compliant disclosures
• Agency managers can track disclosure activity for compliance
• Records can be maintained/retrieved electronically

Agent tested! The workflow Barr will explain has been pre-tested by PIANY member agencies using a variety of management systems. System users contributed their practical suggestions that have been incorporated into the final workflow design.

Sample wording. As a bonus, the workflow will provide sample wording producers can use for both:

• The ?primary? (initial) disclosure; and
• (Upon request) the ?secondary? disclosure regarding compensation.

The sample wording clearly indicates the fields that producers need to complete, and what information needs to be entered to produce disclosures that comply with Regulation 194.

Who should participate? Agency principals, system administrators and system users all will benefit by this step-by-step guidance. The Webinar is designed to help take your agency to the next level of full preparation/staff training for the
Jan. 1, 2011 start date.