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2015 PIA Webinar


TC Services USA

Interested in sponsorship? Contact PIA for details or get the contract here.


Registration fees are $25 per person, per CE credit hour for members, $50 for nonmembers, unless otherwise noted.

(CE-approved Webinars must be taken on an individual basis to earn CE credit.)

No tests need to be taken for Webinar credit.



PIA Webinars

Earn CE right at your desk, with the best of the best ... LIVE!
See below for topic details.

Program Title / Instructor

October 14, 2015, 10 a.m.-1 p.m.

Understanding the National Flood Insurance Program 2013

Rita Hollada

FEMA published minimum training and education requirements, as required by section 207 of the Flood Insurance Reform Act of 2004, for all insurance agents who sell Standard Flood Insurance Policies issued through the National Flood Insurance Program (NFIP). This course includes all of the minimum training and educational requirements set forth by FEMA.

NYCE: 3 BR, C3, PC, PA

NJCE: 3 NFIP Flood

CTCE: Flood 3

NHCE: 3 Flood Producer

October 15, 2015, 10 - 11 a.m.


Dos and Dont's Regarding New York’s New Certificates of Insurance Law

Instructed by PIA's Director of Government Affairs
Matthew F. Guilbault, Esq.

Learn how this new law protects insurance producers from losing clients to producers willing to issue fraudulent certificates.

New York has this year joined the growing list of states to enact laws or regulations to govern the use of certificates of insurance. The law makes it illegal for anyone to “willfully require” a certificate that seeks to alter or amend the coverage provided by the referenced policy, or claims to meet the requirements of another contract. Both private entities and governmental agencies in New York often require contractors to show proof of insurance using certificates provided by those entities/agencies; and sometimes those certificates do not accurately reflect the actual terms of the referenced policies.

PIANY has been leading the campaign over several years, joined by associations and industry groups in the insurance, construction and legal trades to regulate and standardize the use of certificate forms. Don't miss this informative Webinar.




NYCE: 1 BR, C3, PC, PA (NYCR-247374)


October 22, 2015, 10 a.m.-1 p.m.

Commercial Liability Endorsements to Watch Out For

Catherine L. Trischan, CPCU, CIC, CRM, AU, AAI, CRIS, ARM, MLIS

This course will familiarize the participants with the types of endorsements that can severely restrict coverage under the Commercial General Liability (CGL) Policy. 

We will review several ISO endorsements and see examples of non-standard endorsements often used by insurers.  In each case, we will discuss the effect that the endorsement has on the coverage that would otherwise have been included in the CGL policy.    

The following will be discussed:

  • Endorsement that limit operations covered.          
  • Residential Exclusions. 
  • Cross Liability.          
  • Contractual Liability.
  • Subcontractor issues.
  • Employee Injury issues – the Third Party over claim.
  • Known Loss or Damage Issues.
  • Liability limits.
  • Damage to Your Work.
  • Liquor Liability and much more!

NYCE: 3 BR, C3, PC, PA



NHCE: 3 GEN Producer

November 4, 2015, 10 a.m.-12 p.m.

Latest Revisions and Updates to the NFIP

Rita Hollada, CIC, CPCU, CPIA

The National Flood Insurance Program has been significantly impacted by two recent pieces of legislation. First of all, the Biggert Waters Flood Insurance Reform Act of 2012 called for sweeping changes. In addition to the reauthorizing the NFIP through September of 2017, it called for elimination of all rate subsidy by the Federal Government and the requirement that every insured property pay rates based on its full risk. Unfortunately, this requirement had a crippling effect on older properties and many owners were seeing flood insurance premiums increase many times over.

Provisions of the BW FIRA were being phased in over time, with some effective in October, 2013 but the bulk of the significant changes taking effect in June, 2014. However, as a response to significant consumer complaints, Congress acted once again with legislation. The Homeowners Flood Insurance Affordability Act of 2014 was passed in March. Many of the provisions of that legislation reversed aspects of the Biggert Waters Act even before they became effective.

The purpose of this web presentation is to try to sort this out for agents who are writing flood insurance for their clients. We will discuss the provisions of both pieces of legislation, including that which has been reversed and that which is being phased in over time. We will review the flood manual changes effective November 1, 2015 that continue to bring the NFIP in compliance with the mandates of these two recent laws affecting flood insurance availability and pricing.

NYCE: 2 BR, C3, PC, PA


CTCE: 2 Flood

NHCE: 2 Flood Producer

November 17, 2015, 10 a.m.-1 p.m.

Key E&O Issues That Every Agent Should Be Thinking About ^FF/UM

Curt Pearsall, CPCU, CPIA, AU, ARM, AIAF

*Sponsored by Utica Mutual Insurance Co.

^FF^UM Denotes this course is approved by Fireman’s Fund and Utica Mutual for E&O loss prevention credit.


The insurance industry continues to provide challenges for today’s insurance agent. This 3 hour loss control seminar will look at many of the key issues that agencies face on a daily basis. Included will be extensive discussion on topics such as the Additional Insured issue, the impact of weather-related catastrophes, social media and the standard of care that agents and their customers will be held to in the court of law. Also included will be discussion on many additional topics that agencies have noted in a recent survey as topics of concern and interest. A series of best practices will be provided to help agents face these various challenges. Throughout the session, actual E&O cases will be used to enhance the understanding of the material.

NYCE: 3 BR, C3, LB, C1, LSB, LA, PC, PA




NHCE: 3 GEN Producer

( #122536)

November 18, 2015, 10 a.m.-1 p.m.

Ethical Issues in E&O^FF/UM

Mishell Magnusson, CIC, CISR, CPIA, AAI, FIPC
KJM Consulting & Training, Inc.

^FF^UM Denotes this course is approved by Fireman’s Fund and Utica Mutual for E&O loss prevention credit.


Participants will be led through different insurance scenarios and ethical situations in relationship to Errors & Omissions Loss Control.

We start out by looking at what Ethics really is and how we develop our views.  This is followed by legal issues of the insurance agent, insurance broker, insurance producer.  We close by addressing specific Errors & Omission issues in the agency and how these are affected by our ethical behavior.

NYCE: 3 BR, C3, LB, C1, LSB, LA, PC, PA



NHCE: 3 Ethics Producer
(#479169 )

November 19, 2015 and November 20, 2015, 10 a.m.- Noon

2-part Webinar: NY AIP Producer Procedures Course

Mishell Magnusson, CIC, CISR, CPIA, AAI, FIPC
KJM Consulting & Training, Inc.

Two-part package. PIA offers this course in two formats; classroom and Webinar. This two-part webinar satisfies the Plan's certification requirements.

Who is required to complete the Producer Procedures Course

Newly Certified Producers:

All producers seeking certification (including recertification following a suspension or revocation) shall be required to complete the in-person Producer Procedures Course during their 60-day temporary certification. Producers seeking new certification will be allowed to take the online Producer Procedures Course providing there is no in-person course available within a 50 mile distance of the producer’s office, within 60 days of the date of certification.

When there are more than 5 sublicensees, at least five sublicensees seeking certification under one license must complete the Producer Procedures Course.

Any producer becoming an additional sublicensee of a certified license must complete the Producer Procedures Course if such producer is not currently certified under another license, unless five sublicensees under that license have already completed the Producer Procedures Course.

Any producer who certification has been suspended or revoked must complete the in-person Producer Procedures Course as a prerequisite to recertification.

The designated supervising producer of any satellite office seeking certification (in compliance with the requirements of New York State Insurance Regulation 125) must complete the Producer Procedures Course.

Continued Certification:

Any producer seeking to continue his/her certification as of Nov.. 1, 2000 and thereafter will be required to complete the Producer Procedures Course once within every four-year cycle. The current cycle deadline for course completion is Dec.. 31, 2016.

Effective Jan. 1, 2009, only one sublicensee for any license for which there is more than one sublicensee is required to take the Producer Procedures Course. For individual licensees, the producer must complete the course.

All proper certificates of completion of the Producer Procedures Course shall be valid proof for certification purposes for a period of six months from the date indicated by the duly authorized sponsor.

Note: You must place both Parts 1 & 2 in your shopping cart to register for the package.

Part 1:


Part 2:


NYCE: 2 BR, C3, PC, PA for each part (4 CE total)

November 24, 2015, 10 a.m.-1 p.m.

Real Life Claims Examples (Personal & Commercial Lines)

Steven D. Lyon, CPCU, CIC, CRM, AAI, ARM, AIS
Lyon Consulting Services, LLC

The following will be discussed:

  • Having a client sign a blank application.        
  • Homeowner vs. personal auto policy. 
  • NFIP limits of coverage.          
  • Review of insured's contracts.
  • Agents E&O claim reporting.
  • Alienated premises - CGL exclusion.
  • Homeowner issues.
  • Non-owned autos and cell phones.
  • Defense of Indemnitee (GC) - Contractual liability defense expense.
  • Claims reporting and much more!

NYCE: 3 BR, C3, PC, PA



NHCE: 3 GEN Producer (#479637)

December 1, 2015, 10 a.m.-1 p.m.

E&O - The Next Generation ^FF/UM

Catherine L. Trischan, CPCU, CIC, CRM, AU, AAI, CRIS, ARM, MLIS

^FF^UM Denotes this course is approved by Fireman’s Fund and Utica Mutual for E&O loss prevention credit.

Advances in communication and technology have presented great opportunities for our insurance agencies. Along with these opportunities, though, come new E&O challenges. How do we handle the customer who wants to do business via text message? How do we manage the employee who wants to work on the road from his laptop or cell phone? How do we create websites that are informative and consumer friendly, without increasing our E&O exposure? How has the use of Facebook, Twitter and other sites changed the way we do business, and what additional steps must agencies take to protect themselves against E&O in this new world of social media? We will discuss these issues and more as we explore the Next Generation of E&O.

NYCE: 3 BR, C3, LB, C1, LSB, LA, PC, PA



NHCE: 3 GEN Producer

December 9, 2015, 10 a.m.-11:20 a.m.

Effectively Managing Agency Employee Terminations

Robert Manfredo, Esq.

Employers face significant legal exposure when faced with termination of an employee.  In addition, employers must always think about how best to protect customer goodwill and proprietary information.  This presentation will provide employers with valuable tips on managing employee terminations and the usefulness of severance agreements, and will also cover post-termination issues such as enforcement of non-compete agreements, non-solicitation of employees and customers, and protecting confidential proprietary information. This presentation is geared toward New York State law. That being said, some of the material is based on Federal law and would be applicable in all states. In addition, some of the general information (such as tips on managing employee terminations) would be applicable across the board in all states.

NYCE: 1 BR, C3, LB, C1, LSB, LA, PC, PA

NJCE: 1 GEN (88897012)


NHCE: 1 Producer

December 29, 2015, 10 a.m.-1 p.m.

Today's Top CGL Insurance Issues and Answers

Steven D. Lyon, CPCU, CIC, CRM, AAI, ARM, AIS
Lyon Consulting Services, LLC

The following will be discussed:

  • Non-owned auto distracted driving.          
  • CG 2139  and CG 2264 – Troublesome Endorsements.
  • Damage to your work exclusion.         
  • CG 2033 vs. CG 2038 blanket AI.   
  • Punitive Damages insurable? 
  • Reimbursement of non-covered defense costs.    
  • CA 9933 / BP   0404 Non-Owned Auto  - Employees as insured’s. 
  • Fellow employee suits. 
  • Defense of indemnitee – inside/outside policy limits? 
  • Railroad protective and CGL Endorsements and much more!

NYCE: 3 BR, C3, PC, PA
( NYCR-247313)



NHCE: 3 GEN Producer


Please note: Registration processing will not be completed without full payment at the time of registration form submission. Submission of a registration form without proper payment will not hold your spot in a program.

Confirmation/RSVP registration process:
Registrants will receive confirmation via e-mail upon registration processing. The link provided in your confirmation will include GoToWebinar login instructions, CE documentation and additional resource materials. YOU MUST CLICK THE LINK IN YOUR PIA CONFIRMATION EMAIL to access the GoToWebinar RSVP form, which you are required to fill out to receive your unique login ID. Once you RSVP with GoToWebinar, you will receive another e-mail with login information and this will also allow you to get a copy of the recording the day after the live program.

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