Rita Hollada, CIC, CPCU, CPIA Vice-President of The Insurance Professionals, Inc.

Rita Hollada is the Vice-President of The Insurance Professionals, Inc., a consulting and professional education group. She is an honors graduate of Virginia Tech in Blacksburg, Virginia and began her professional career in human resources management before entering the insurance industry in 1979 when she and her husband started an agency from scratch. She remains a licensed agent and broker. Rita earned the designation of Accredited Advisor in Insurance in 1983, followed by the designations of Chartered Property Casualty Underwriter in 1987 and Certified Insurance Counselor in 1988. In 1997, she was awarded PIA National's Presidential Award for her work with flood insurance and natural disaster legislation. She received the CPIA designation in 1998 after assisting that organization with the development of its Saleswise Success Seminars. Rita remains an active member of the insurance industry, representing PIA National on several committees. She is also a contributor to numerous magazines and professional journals. Rita wrote a regular column on flood insurance issues for the Professional Agent Magazine for several years. She currently serves on the Flood Insurance Producers National Committee where she served as Chairman for two years. She also has served on the board of the Natural Disaster Coalition. In addition to the insurance industry, Rita has been invited to speak on effective communication and customer service to many diverse groups. She is a member of the National Faculty of the CIC program as well as an instructor for other National Alliance programs. She designs and instructs special topic courses for insurance companies, agencies, industry associations and local community colleges and often works as a consultant with agencies on agency management issues.

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NJ PAIP/CAIP Producer Procedures Course Parts 1 & 2

PAIP/CAIP certification is required every four years, from the date of your last certification course. This course, offered by webinar, consists of two webinars, Parts 1 & 2. Both parts must be completed for PAIP/CAIP certification; the course must be completed in no more than two sessions. All sessions must be completed by the same person. Session 2 must be completed within 12 months of Session 1.

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Steve Anderson, CIC The Anderson Agency Report

Steve Anderson provides information to insurance agents about how they can use technology to increase revenue and/or reduce expenses. He speaks professionally to hundreds of agents each year at National Alliance events and at many state association conventions and technology forums on the future of technology, the social web, and how insurance agencies can establish their internet presence. He has authored many articles that have appeared in virtually every insurance industry publication. He has over 30 years experience in the insurance community.

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Topics include:

1. Changes in consumer research and buying behavior 

2. How "mega-marketers" like GEICO, Progressive and Esurance are responding to that.

3. The LATEST changes in consumer behavior...(50% of searches will be on MOBILE) and why an simply having a website will be "yesterday's" Internet

4. Avoiding the 6 most common mistakes that agents make when they "go digital"

5. How to drive traffic to your site

6. What your site should and should NOT do

7. Using Social Media for traffic generation

8. How to use digital marketing on the "back end" to cross sell clients, get referrals and boost retention

9. "Advanced" technique that every agent should know: PURL's, Landing Pages, A/B Split Testing, video, etc. - all designed to boost response

10. Digital techniques to build a marketing/sales culture in your agency

Michael Jans President, Agency Revolution

Michael Jans is the president of Agency Revolution, an organization specializing in Search Engine Optimization, Social Media, Custom Campaigns, Automated Insurance Marketing System, Increase Leads and Traffic To Your Website, Pay Per Click, Website Design, and much more. Michael Jans and his team have coached, trained and consulted with over 7500 insurance agents throughout 5 continents for almost 20 years. Michael is the author of over 23 different courses, books and programs, delivering high-profit business and marketing strategies to the insurance agency principal. His work has been featured in Rough Notes, American Agent & Broker, Independent Agent, The Canadian Underwriter, Best's Review and many more industry publications. Independent Agent called him "the marketing maven" and Professional Agent hailed him as "the insurance marketing guru." The offices of Agency Revolution are located in beautiful Bend, Oregon, overlooking the Cascade Mountain Range. Michael's clients praise his marketing breakthroughs for delivering real-world results.

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CTCE: PC 1
NYCE: TBA
NJCE: TBA
NHE: TBA

Two-part package. Need to take the NYAIP producers procedures course? For the first time, NYAIP is allowing continued certification via webinar.

PIA's NYAIP Producer Procedures Course live Webinars deliver "continued" NY Auto Insurance Plan certification plus NY CE credits—right to your desktop.

Completion of both Webinars will provide continued certification for four years. This course is not for first-timers. (*Both Webinars must be taken to satisfy the Plan's requirements.)

Producers seeking new certification and Producers whose certification is revoked or suspended and who make an application for re-certification.

Facts to know about the 2012 AIP renewal:

1) Either an agency or an individual agent will be listed as licensed for the AIP program.  If an agency is listed under the program, every sub-licensee listed on the license, whether or not they write for the plan, must be certified. if you have any satellite offices within the agency the manager of the satellite office will also be required to be certified. 

2) To satisfy a renewal, each person who has to be recertified must take the course in between the licensing period for that period.  The last two renewal periods were:

a) January 1, 2009-December 31, 2012 (The renewal originally was for October 31, 2008 so if any took the course from Oct 31, 2008 –January 1, 2009, they would also be covered)

b) October 31, 2004-October 31, 2008 (or extension to January 1, 2009).

c) If you took your AIP course in 12/07, you would be satisfying the requirement for the October 31, 2004-October 31, 2008 period. 

Only producers seeking continued certification will be eligible to complete this Webinar course. For CONTINUED certification with the NY Auto Insurance Plan: Anyone who successfully completes this two-part Webinar package between now and Dec. 31, 2012 will have satisfied the Plan's “every four year course requirement” and your next course completion deadline will be Dec. 31, 2016.

Topics include:

• Manuals and subscription requirements
• Purchasing supplies, eligibility and quotas
• Private passenger classifications, discounts
• Coverages, surcharges, payment options
• Effective dates of coverage
• Regulation 79 - NY Inspection Requirements
• Assignment hierarchy
• Insurer obligation and performance standards; peer review panel
• Cancellations, appellate rights, suspensions
• Trucks, tractors, trailers, special risk distribution pool, public transportation, etc.
• Garage coverage, non-owned coverage, light commercial physical damage

And more...

Mishell Magnusson, CIC, CISR, FIPC KJM Consulting & Training, Inc.

Mishell is the co-owner of KJM Consulting & Training, Inc. in Munnsville, New York. KJM specializes in providing a broad range of high quality training programs to insurance agencies; insurance companies and banks throughout the north east. These programs, normally designed for Continuing Education credits, cover all areas of the insurance & banking business, providing comprehensive education at all levels in entry level insurance; customer service; Commercial Lines sales & service; Personal Lines sales & service as well as management techniques. In addition to the customized training KJM also provides consulting services focusing on E&O; Procedure Manual development and implementation; and Agency Management training techniques. Prior to founding KJM in 2007; Mishell's insurance career began in the Personal Lines Department of a small independent insurance agency. She then worked for an AVEMCO Aviation Insurance Company; was the Insurance Benefits Analyst for Endicott Johnson Corporation; and worked as an Assistant to the Vice President of a Commercial Bank before returning to the independent insurance agency side of the business where she spent many years. Mishell was named the 2004 National Customer Service Representative of the Year by PIA National. She was also named one of 25 Women in Leadership in New York State in 2004. Mishell graduated from Broome Community College with an Associates of Applied Science degree in Business Marketing Management. Mishell currently holds New York State Property and Casualty Brokers and Agents Licenses; a New York State Life and Health Brokers License; a New York State Producer License to Act as a Consultant; a Certified Insurance Service Representative (CISR) designation; a Certified Insurance Counselor (CIC) designation; the Accredited Advisor of Insurance (AAI) designation; and the Federation of Insurance Professional Counselor (FIPC) designation. A member of the Associate Faculty of Certified Insurance Counselors, Mishell is a frequent speaker for Professional Insurance Agents (PIA) of New York, New Jersey, New Hampshire and Connecticut for CIC and CISR programs along with various other topics; and for the Independent Insurance Agents & Brokers of New York's Best Practices of Errors & Omission Loss Prevention along with their various other programs. Mishell is a past president of the Federation of New York Insurance Professionals and is a board member of the Insurance Professionals of the Mohawk Valley; she is the current President of the Madison County Historical Society along with being a member of the National Notary Association.

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Curt Pearsall, CPCU, CPIA President, Pearsall Associates, Inc.

Curtis Pearsall is the founder and principal of Pearsall Associates, a consulting firm focused on providing expert Errors & Omissions (E&O) loss control and risk management services to insurance agencies. He also provides litigation consultation and expert witness testimony for agencies and insurers. Pearsall has more than two decades of experience in managing a national agents E&O program for Utica National. His prior background also includes more than five years as an insurance agent, so he has a hands-on knowledge of the agency world. He holds the designations of CPCU, CPIA, AU, ARM and AIAF. Pearsall is President of the American Insurance Marketing & Sales (AIMS) Society. Pearsall's writings on the topic of E&O regularly in Insurance Journal, Rough Notes and the numerous PIA state association publications. He is also a noted speaker, having made speaking engagements and seminars for various organizations at venues throughout the country. Connect with Curtis Pearsall on LinkedIn

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Two-part package. Need to take the NYAIP producers procedures course? For the first time, NYAIP is allowing continued certification via webinar.

PIA's NYAIP Producer Procedures Course live Webinars deliver "continued" NY Auto Insurance Plan certification plus NY CE credits—right to your desktop.

Completion of both Webinars will provide continued certification for four years. This course is not for first-timers. (*Both Webinars must be taken to satisfy the Plan's requirements.)

Producers seeking new certification and Producers whose certification is revoked or suspended and who make an application for re-certification.

Facts to know about the 2012 AIP renewal:

1) Either an agency or an individual agent will be listed as licensed for the AIP program.  If an agency is listed under the program, every sub-licensee listed on the license, whether or not they write for the plan, must be certified. if you have any satellite offices within the agency the manager of the satellite office will also be required to be certified. 

2) To satisfy a renewal, each person who has to be recertified must take the course in between the licensing period for that period.  The last two renewal periods were:

a) January 1, 2009-December 31, 2012 (The renewal originally was for October 31, 2008 so if any took the course from Oct 31, 2008 –January 1, 2009, they would also be covered)

b) October 31, 2004-October 31, 2008 (or extension to January 1, 2009).

c) If you took your AIP course in 12/07, you would be satisfying the requirement for the October 31, 2004-October 31, 2008 period. 

Only producers seeking continued certification will be eligible to complete this Webinar course. For CONTINUED certification with the NY Auto Insurance Plan: Anyone who successfully completes this two-part Webinar package between now and Dec. 31, 2012 will have satisfied the Plan's “every four year course requirement” and your next course completion deadline will be Dec. 31, 2016.

Topics include:

• Manuals and subscription requirements
• Purchasing supplies, eligibility and quotas
• Private passenger classifications, discounts
• Coverages, surcharges, payment options
• Effective dates of coverage
• Regulation 79 - NY Inspection Requirements
• Assignment hierarchy
• Insurer obligation and performance standards; peer review panel
• Cancellations, appellate rights, suspensions
• Trucks, tractors, trailers, special risk distribution pool, public transportation, etc.
• Garage coverage, non-owned coverage, light commercial physical damage

And more...

Mishell Magnusson, CIC, CISR, FIPC KJM Consulting & Training, Inc.

Mishell is the co-owner of KJM Consulting & Training, Inc. in Munnsville, New York. KJM specializes in providing a broad range of high quality training programs to insurance agencies; insurance companies and banks throughout the north east. These programs, normally designed for Continuing Education credits, cover all areas of the insurance & banking business, providing comprehensive education at all levels in entry level insurance; customer service; Commercial Lines sales & service; Personal Lines sales & service as well as management techniques. In addition to the customized training KJM also provides consulting services focusing on E&O; Procedure Manual development and implementation; and Agency Management training techniques. Prior to founding KJM in 2007; Mishell's insurance career began in the Personal Lines Department of a small independent insurance agency. She then worked for an AVEMCO Aviation Insurance Company; was the Insurance Benefits Analyst for Endicott Johnson Corporation; and worked as an Assistant to the Vice President of a Commercial Bank before returning to the independent insurance agency side of the business where she spent many years. Mishell was named the 2004 National Customer Service Representative of the Year by PIA National. She was also named one of 25 Women in Leadership in New York State in 2004. Mishell graduated from Broome Community College with an Associates of Applied Science degree in Business Marketing Management. Mishell currently holds New York State Property and Casualty Brokers and Agents Licenses; a New York State Life and Health Brokers License; a New York State Producer License to Act as a Consultant; a Certified Insurance Service Representative (CISR) designation; a Certified Insurance Counselor (CIC) designation; the Accredited Advisor of Insurance (AAI) designation; and the Federation of Insurance Professional Counselor (FIPC) designation. A member of the Associate Faculty of Certified Insurance Counselors, Mishell is a frequent speaker for Professional Insurance Agents (PIA) of New York, New Jersey, New Hampshire and Connecticut for CIC and CISR programs along with various other topics; and for the Independent Insurance Agents & Brokers of New York's Best Practices of Errors & Omission Loss Prevention along with their various other programs. Mishell is a past president of the Federation of New York Insurance Professionals and is a board member of the Insurance Professionals of the Mohawk Valley; she is the current President of the Madison County Historical Society along with being a member of the National Notary Association.

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Curt Pearsall, CPCU, CPIA President, Pearsall Associates, Inc.

Curtis Pearsall is the founder and principal of Pearsall Associates, a consulting firm focused on providing expert Errors & Omissions (E&O) loss control and risk management services to insurance agencies. He also provides litigation consultation and expert witness testimony for agencies and insurers. Pearsall has more than two decades of experience in managing a national agents E&O program for Utica National. His prior background also includes more than five years as an insurance agent, so he has a hands-on knowledge of the agency world. He holds the designations of CPCU, CPIA, AU, ARM and AIAF. Pearsall is President of the American Insurance Marketing & Sales (AIMS) Society. Pearsall's writings on the topic of E&O regularly in Insurance Journal, Rough Notes and the numerous PIA state association publications. He is also a noted speaker, having made speaking engagements and seminars for various organizations at venues throughout the country. Connect with Curtis Pearsall on LinkedIn

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Two-part package. Need to take the NYAIP producers procedures course? For the first time, NYAIP is allowing continued certification via webinar.

PIA's NYAIP Producer Procedures Course live Webinars deliver "continued" NY Auto Insurance Plan certification plus NY CE credits—right to your desktop.

Completion of both Webinars will provide continued certification for four years. This course is not for first-timers. (*Both Webinars must be taken to satisfy the Plan's requirements.)

Producers seeking new certification and Producers whose certification is revoked or suspended and who make an application for re-certification.

Facts to know about the 2012 AIP renewal:

1) Either an agency or an individual agent will be listed as licensed for the AIP program.  If an agency is listed under the program, every sub-licensee listed on the license, whether or not they write for the plan, must be certified. if you have any satellite offices within the agency the manager of the satellite office will also be required to be certified. 

2) To satisfy a renewal, each person who has to be recertified must take the course in between the licensing period for that period.  The last two renewal periods were:

a) January 1, 2009-December 31, 2012 (The renewal originally was for October 31, 2008 so if any took the course from Oct 31, 2008 –January 1, 2009, they would also be covered)

b) October 31, 2004-October 31, 2008 (or extension to January 1, 2009).

c) If you took your AIP course in 12/07, you would be satisfying the requirement for the October 31, 2004-October 31, 2008 period. 

Only producers seeking continued certification will be eligible to complete this Webinar course. For CONTINUED certification with the NY Auto Insurance Plan: Anyone who successfully completes this two-part Webinar package between now and Dec. 31, 2012 will have satisfied the Plan's “every four year course requirement” and your next course completion deadline will be Dec. 31, 2016.

Topics include:

• Manuals and subscription requirements
• Purchasing supplies, eligibility and quotas
• Private passenger classifications, discounts
• Coverages, surcharges, payment options
• Effective dates of coverage
• Regulation 79 - NY Inspection Requirements
• Assignment hierarchy
• Insurer obligation and performance standards; peer review panel
• Cancellations, appellate rights, suspensions
• Trucks, tractors, trailers, special risk distribution pool, public transportation, etc.
• Garage coverage, non-owned coverage, light commercial physical damage

And more...

Mishell Magnusson, CIC, CISR, FIPC KJM Consulting & Training, Inc.

Mishell is the co-owner of KJM Consulting & Training, Inc. in Munnsville, New York. KJM specializes in providing a broad range of high quality training programs to insurance agencies; insurance companies and banks throughout the north east. These programs, normally designed for Continuing Education credits, cover all areas of the insurance & banking business, providing comprehensive education at all levels in entry level insurance; customer service; Commercial Lines sales & service; Personal Lines sales & service as well as management techniques. In addition to the customized training KJM also provides consulting services focusing on E&O; Procedure Manual development and implementation; and Agency Management training techniques. Prior to founding KJM in 2007; Mishell's insurance career began in the Personal Lines Department of a small independent insurance agency. She then worked for an AVEMCO Aviation Insurance Company; was the Insurance Benefits Analyst for Endicott Johnson Corporation; and worked as an Assistant to the Vice President of a Commercial Bank before returning to the independent insurance agency side of the business where she spent many years. Mishell was named the 2004 National Customer Service Representative of the Year by PIA National. She was also named one of 25 Women in Leadership in New York State in 2004. Mishell graduated from Broome Community College with an Associates of Applied Science degree in Business Marketing Management. Mishell currently holds New York State Property and Casualty Brokers and Agents Licenses; a New York State Life and Health Brokers License; a New York State Producer License to Act as a Consultant; a Certified Insurance Service Representative (CISR) designation; a Certified Insurance Counselor (CIC) designation; the Accredited Advisor of Insurance (AAI) designation; and the Federation of Insurance Professional Counselor (FIPC) designation. A member of the Associate Faculty of Certified Insurance Counselors, Mishell is a frequent speaker for Professional Insurance Agents (PIA) of New York, New Jersey, New Hampshire and Connecticut for CIC and CISR programs along with various other topics; and for the Independent Insurance Agents & Brokers of New York's Best Practices of Errors & Omission Loss Prevention along with their various other programs. Mishell is a past president of the Federation of New York Insurance Professionals and is a board member of the Insurance Professionals of the Mohawk Valley; she is the current President of the Madison County Historical Society along with being a member of the National Notary Association.

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Two-part package. Need to take the NYAIP producers procedures course? For the first time, NYAIP is allowing continued certification via webinar.

PIA's NYAIP Producer Procedures Course live Webinars deliver "continued" NY Auto Insurance Plan certification plus NY CE credits—right to your desktop.

Completion of both Webinars will provide continued certification for four years. This course is not for first-timers. (*Both Webinars must be taken to satisfy the Plan's requirements.)

Producers seeking new certification and Producers whose certification is revoked or suspended and who make an application for re-certification.

Facts to know about the 2012 AIP renewal:

1) Either an agency or an individual agent will be listed as licensed for the AIP program.  If an agency is listed under the program, every sub-licensee listed on the license, whether or not they write for the plan, must be certified. if you have any satellite offices within the agency the manager of the satellite office will also be required to be certified. 

2) To satisfy a renewal, each person who has to be recertified must take the course in between the licensing period for that period.  The last two renewal periods were:

a) January 1, 2009-December 31, 2012 (The renewal originally was for October 31, 2008 so if any took the course from Oct 31, 2008 –January 1, 2009, they would also be covered)

b) October 31, 2004-October 31, 2008 (or extension to January 1, 2009).

c) If you took your AIP course in 12/07, you would be satisfying the requirement for the October 31, 2004-October 31, 2008 period. 

Only producers seeking continued certification will be eligible to complete this Webinar course. For CONTINUED certification with the NY Auto Insurance Plan: Anyone who successfully completes this two-part Webinar package between now and Dec. 31, 2012 will have satisfied the Plan's “every four year course requirement” and your next course completion deadline will be Dec. 31, 2016.

Topics include:

• Manuals and subscription requirements
• Purchasing supplies, eligibility and quotas
• Private passenger classifications, discounts
• Coverages, surcharges, payment options
• Effective dates of coverage
• Regulation 79 - NY Inspection Requirements
• Assignment hierarchy
• Insurer obligation and performance standards; peer review panel
• Cancellations, appellate rights, suspensions
• Trucks, tractors, trailers, special risk distribution pool, public transportation, etc.
• Garage coverage, non-owned coverage, light commercial physical damage

And more...

Mishell Magnusson, CIC, CISR, FIPC KJM Consulting & Training, Inc.

Mishell is the co-owner of KJM Consulting & Training, Inc. in Munnsville, New York. KJM specializes in providing a broad range of high quality training programs to insurance agencies; insurance companies and banks throughout the north east. These programs, normally designed for Continuing Education credits, cover all areas of the insurance & banking business, providing comprehensive education at all levels in entry level insurance; customer service; Commercial Lines sales & service; Personal Lines sales & service as well as management techniques. In addition to the customized training KJM also provides consulting services focusing on E&O; Procedure Manual development and implementation; and Agency Management training techniques. Prior to founding KJM in 2007; Mishell's insurance career began in the Personal Lines Department of a small independent insurance agency. She then worked for an AVEMCO Aviation Insurance Company; was the Insurance Benefits Analyst for Endicott Johnson Corporation; and worked as an Assistant to the Vice President of a Commercial Bank before returning to the independent insurance agency side of the business where she spent many years. Mishell was named the 2004 National Customer Service Representative of the Year by PIA National. She was also named one of 25 Women in Leadership in New York State in 2004. Mishell graduated from Broome Community College with an Associates of Applied Science degree in Business Marketing Management. Mishell currently holds New York State Property and Casualty Brokers and Agents Licenses; a New York State Life and Health Brokers License; a New York State Producer License to Act as a Consultant; a Certified Insurance Service Representative (CISR) designation; a Certified Insurance Counselor (CIC) designation; the Accredited Advisor of Insurance (AAI) designation; and the Federation of Insurance Professional Counselor (FIPC) designation. A member of the Associate Faculty of Certified Insurance Counselors, Mishell is a frequent speaker for Professional Insurance Agents (PIA) of New York, New Jersey, New Hampshire and Connecticut for CIC and CISR programs along with various other topics; and for the Independent Insurance Agents & Brokers of New York's Best Practices of Errors & Omission Loss Prevention along with their various other programs. Mishell is a past president of the Federation of New York Insurance Professionals and is a board member of the Insurance Professionals of the Mohawk Valley; she is the current President of the Madison County Historical Society along with being a member of the National Notary Association.

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Two-part package. Need to take the NYAIP producers procedures course? For the first time, NYAIP is allowing continued certification via webinar.

PIA's NYAIP Producer Procedures Course live Webinars deliver "continued" NY Auto Insurance Plan certification plus NY CE credits—right to your desktop.

Completion of both Webinars will provide continued certification for four years. This course is not for first-timers. (*Both Webinars must be taken to satisfy the Plan's requirements.)

Producers seeking new certification and Producers whose certification is revoked or suspended and who make an application for re-certification

Facts to know about the 2012 AIP renewal:

1) Either an agency or an individual agent will be listed as licensed for the AIP program.  If an agency is listed under the program, every sub-licensee listed on the license, whether or not they write for the plan, must be certified. if you have any satellite offices within the agency the manager of the satellite office will also be required to be certified. 

2) To satisfy a renewal, each person who has to be recertified must take the course in between the licensing period for that period.  The last two renewal periods were:

a) January 1, 2009-December 31, 2012 (The renewal originally was for October 31, 2008 so if any took the course from Oct 31, 2008 –January 1, 2009, they would also be covered)

b) October 31, 2004-October 31, 2008 (or extension to January 1, 2009).

c) If you took your AIP course in 12/07, you would be satisfying the requirement for the October 31, 2004-October 31, 2008 period. 

Only producers seeking continued certification will be eligible to complete this Webinar course. For CONTINUED certification with the NY Auto Insurance Plan: Anyone who successfully completes this two-part Webinar package between now and Dec. 31, 2012 will have satisfied the Plan's “every four year course requirement” and your next course completion deadline will be Dec. 31, 2016.

Topics include:

• Manuals and subscription requirements
• Purchasing supplies, eligibility and quotas
• Private passenger classifications, discounts
• Coverages, surcharges, payment options
• Effective dates of coverage
• Regulation 79 - NY Inspection Requirements
• Assignment hierarchy
• Insurer obligation and performance standards; peer review panel
• Cancellations, appellate rights, suspensions
• Trucks, tractors, trailers, special risk distribution pool, public transportation, etc.
• Garage coverage, non-owned coverage, light commercial physical damage

And more...

Mishell Magnusson, CIC, CISR, FIPC KJM Consulting & Training, Inc.

Mishell is the co-owner of KJM Consulting & Training, Inc. in Munnsville, New York. KJM specializes in providing a broad range of high quality training programs to insurance agencies; insurance companies and banks throughout the north east. These programs, normally designed for Continuing Education credits, cover all areas of the insurance & banking business, providing comprehensive education at all levels in entry level insurance; customer service; Commercial Lines sales & service; Personal Lines sales & service as well as management techniques. In addition to the customized training KJM also provides consulting services focusing on E&O; Procedure Manual development and implementation; and Agency Management training techniques. Prior to founding KJM in 2007; Mishell's insurance career began in the Personal Lines Department of a small independent insurance agency. She then worked for an AVEMCO Aviation Insurance Company; was the Insurance Benefits Analyst for Endicott Johnson Corporation; and worked as an Assistant to the Vice President of a Commercial Bank before returning to the independent insurance agency side of the business where she spent many years. Mishell was named the 2004 National Customer Service Representative of the Year by PIA National. She was also named one of 25 Women in Leadership in New York State in 2004. Mishell graduated from Broome Community College with an Associates of Applied Science degree in Business Marketing Management. Mishell currently holds New York State Property and Casualty Brokers and Agents Licenses; a New York State Life and Health Brokers License; a New York State Producer License to Act as a Consultant; a Certified Insurance Service Representative (CISR) designation; a Certified Insurance Counselor (CIC) designation; the Accredited Advisor of Insurance (AAI) designation; and the Federation of Insurance Professional Counselor (FIPC) designation. A member of the Associate Faculty of Certified Insurance Counselors, Mishell is a frequent speaker for Professional Insurance Agents (PIA) of New York, New Jersey, New Hampshire and Connecticut for CIC and CISR programs along with various other topics; and for the Independent Insurance Agents & Brokers of New York's Best Practices of Errors & Omission Loss Prevention along with their various other programs. Mishell is a past president of the Federation of New York Insurance Professionals and is a board member of the Insurance Professionals of the Mohawk Valley; she is the current President of the Madison County Historical Society along with being a member of the National Notary Association.

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