Please note: Registration processing will not be completed without full payment at the time of registration form submission. Submission of a registration form without proper payment will not hold your spot in a program.
- Dynamics of Service ^UM is about
building proven techniques for effective customer service. The course
is open to all agency personnel, regardless of affiliation or professional
*The Dynamics of Service Program satisfies
the update requirement for all dues paying CISRs. However, you do not
need to hold the CISR designation to attend.
In a competitive marketplace, an agency's most important asset is its people. Give your customer service personnel the tools they need to succeed! Dynamics of Service is consistently one of our highest-rated programs. Participants repeatedly tell us how this one-day course transformed their lives immediately when back on the job.
Difficult personalities are one of the realities of doing business. Dynamics of Service helps overcome the annoyance you feel during these encounters – by learning behavioral styles and effective ways to communicate. You can learn a process that leads to satisfied and loyal customer relationships – which leads to greater retention rates.
The success of Dynamics of Service is a direct result of an energetic and knowledgeable faculty. These instructors have lived and practiced what they teach; they know what works in the “real world.”
When you attend Dynamics of Service, you will:
- Improve your people skills dramatically.
- Tune up your professional competence.
- Acquire a wealth of tools and techniques for dealing with customers effectively.
All these skills serve to make an employee more valuable, more productive, and more satisfied on the job.
CISR - Open to any employee of an
agency, insurance company or insurance-related business, CISR is a nationally
recognized designation program regarded for its practical, hands-on approach
to learning for individuals committed to the highest level of professional
insurance continuing education and career growth.
Courses: Five Steps to Success.
An inspiring professional faculty, five stimulating courses,
a curriculum that’s tailored to your region —all these features
make the CISR Program a truly superior education opportunity. Visit
the National Alliance for more information on this designation
- This course has been approved for E&O loss prevention credit by
Utica Mutual. Call the PIA E&O Department for details: 800-424-4244.
Attn. NJ CIC & CISR designees: According to the NJ DOBI, producers who maintain & fulfill the CE requirements for a professional insurance designation approved by the DOBI (CIC, CISR), shall be awarded 12 credit hours for each full year preceding renewal for which these requirements were fulfilled. Application to obtain such approval shall be made by using the CE1A form. Therefore, CICs and CISRs updating/maintaining their designations AUTOMATICALLY comply with the DOBI’s CE requirements.
If you have questions, go to the NJ DOBI's site, here.
Feedback - CISR program participants
are encouraged to contact the Glenmont
National Alliance Committee with recommendations, comments and concerns
about the programs.
earn the CISR designation, an individual must complete all five of the
courses and exams within three calendar years following the year in which
the first exam is successfully completed. However, anyone is welcome to
attend the classes without taking the exams or pursuing the designation.