CISR - Dynamics of Service ^UM is about building proven techniques for effective customer service. The course is open to all agency personnel, regardless of affiliation or professional designation.

*The Dynamics of Service Program satisfies the update requirement for all dues paying CISRs. However, you do not need to hold the CISR designation to attend.

In a competitive marketplace, an agency's most important asset is its people. Give your customer service personnel the tools they need to succeed! Dynamics of Service is consistently one of our highest-rated programs. Participants repeatedly tell us how this one-day course transformed their lives immediately when back on the job.

Difficult personalities are one of the realities of doing business. Dynamics of Service helps overcome the annoyance you feel during these encounters – by learning behavioral styles and effective ways to communicate. You can learn a process that leads to satisfied and loyal customer relationships – which leads to greater retention rates.

The success of Dynamics of Service is a direct result of an energetic and knowledgeable faculty. These instructors have lived and practiced what they teach; they know what works in the “real world.”

All these skills serve to make an employee more valuable, more productive, and more satisfied on the job.

This was presented so you could use it in day-to-day life and work. This course should be required. – Charlotte, NC, October 11, 2007

I can't imagine taking a more fun and useful class to satisfy my CE requirement. – St. Louis, MO, October 9, 2007

I chose to repeat this class this year, because I enjoyed it so much last year.– Baton Rouge, LA, September 26, 2007

This was the best class I have attended. Tons of information I can use in my future.– Costa Mesa, CA, August 28, 2007

I will recommend this course to all CSRs and producers. Thank you!– Portland, OR, June 19, 2007

Best CE course I have ever been to. Very worthwhile.– Billings, MT, May 17, 2007

CISR Courses: Five Steps to Success.
An inspiring professional faculty, five stimulating courses, a curriculum that’s tailored to your region —all these features make the CISR Program a truly superior education opportunity. Visit the National Alliance CISR Web page for more information on this designation program.

^UM - This course has been approved for E&O loss prevention credit by Utica Mutual. Call the PIA E&O Department for details: 800-424-4244.

Attn. NJ CIC & CISR designees: According to the NJ DOBI, producers who maintain & fulfill the CE requirements for a professional insurance designation approved by the DOBI (CIC, CISR), shall be awarded 12 credit hours for each full year preceding renewal for which these requirements were fulfilled. Application to obtain such approval shall be made by using the CE1A form. Therefore, CICs and CISRs updating/maintaining their designations AUTOMATICALLY comply with the DOBI’s CE requirements.

If you have questions, go to the NJ DOBI's site, here.

Student Feedback - CISR program participants are encouraged to contact the Glenmont National Alliance Committee with recommendations, comments and concerns about the programs.

To earn the CISR designation, an individual must complete all five of the courses and exams within three calendar years following the year in which the first exam is successfully completed. However, anyone is welcome to attend the classes without taking the exams or pursuing the designation.